Manages customer service and sales activities or organization by performing the following duties personal or through subordinates:
Essential Duties and Responsibilities
Motivate the customer service and sales teams to generate leads, build customer relationships, set targets to hit or exceed revenue forecasts, and ultimately meet customer needs., Develops and implements strategic sales plans to accommodate corporate goals. Review market analyses to determine customer needs, and make pricing and margin recommendation.
Answers customers' questions, resolves problems and maintains customer satisfaction by providing problem-solving resources.
Develops in-depth product knowledge to best match customer need with manufacturing capabilities.
Directs staffing, training and performance evaluations to develop Customer Service & Sales Department.
Lead in the review of unprofitable items and work with production manager to provide recommendations.
Responsible for sales presentations and visits to key customers to maintain relationships and to negotiate and to close deals.
Prepares periodic sales report showing sales volume, potential sales, and areas or proposed customer/ product expansion.
Monitors and evaluates the activities, products and pricing of the competition.
Supervisory Responsibilities
Directly supervises employees in the Customer Service & Sales Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving
- Customer Service
- Written and Verbal Communication
- Teamwork
- Process Improvement
- Leadership
- Managing People
- Dependability
- Initiative
Qualifications
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Education and/or Experience
Bachelor's degree in business administration, engineering or relevant field preferred. A minimum of 5 years of experience in manufacturing. A minimum of 3 years proven experience in a customer service or sales manager position.
Proficiency in Microsoft Office and customer service software. Outstanding written and verbal communication skills.
Good understanding of management practices and techniques. Excellent leadership and interpersonal skills. Excellent communication with all levels of employees and outside vendors or customers is essential for the success of this position and our company as a whole.
