Position Overview
Seasonal Admissions Associates are the first point of contact for guests, ensuring a positive entrance experience. This role includes handling transactions, answering questions, and keeping the admissions areas clean and organized.
Schedule & Availability
- Available to work April–October 2026 with occasional evening shifts available.
- Flexible scheduling; shifts available Sunday–Saturday.
- Work 12–39 hours per week, based on availability.
- Position duration: up to 7 months.
Qualifications
- Must be 16 or older.
- Basic computer skills preferred.
- Strong customer service and interpersonal skills.
- Previous customer service or retail experience is a plus.
Key Responsibilities
Responsibilities include, but are not limited to:
- Guest Experience & Sales
- Provide a safe, fun, and inclusive environment for all visitors.
- Greet guests, answer questions about the Zoo, AZA, and animal welfare.
- Assist with purchases and provide product recommendations.
- Operate the POS system for merchandise, memberships, tickets, rentals, and donations.
- Handle cash, check, and credit card transactions accurately.
- Admission Operations & Inventory
- Keep the admissions booth and surrounding areas clean and organized.
- Assist with inventory management and recommend purchases to supervisors.
- Record pricing and sales in the Altru system and assist with year-end inventory.
- Follow Zoo policies, SOPs, and legal requirements as directed.
- Team Support & Special Events
- Assist with Zoo events by setting up, breaking down, and managing crowd control.
- Support check-ins for birthday parties, tours, and school groups.
- Enforce Zoo guest policies politely and professionally.
- Be cross trained for multiple areas within the Zoo as needed.
