We anticipate the application window for this opening will close on - 1 May 2026
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Careers that Change Lives
We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.
A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.
To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.
The candidate must reside in one of the following locations: Seattle, WA; Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Charlotte, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO
Experience in clinical field service or clinical customer support experience.
Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at medical centers . This role involves evaluating customer biomedical equipment issues, troubleshooting, installing, implementing appropriate repairs, and maintaining these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams, such as Biomedical Technicians. This person must be hands-on with medical equipment to quickly find solutions to complex situations.
Responsibilities may include the following and other duties may be assigned.
Installs, operates, maintains, repairs and modifies equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring coordinative engineering field change.
Maintains effective customer communications and relations.
May provide onsite training of customer support personnel.
Required Knowledge and Experience:
Level II: Requires minimum of 2 years of clinical field service, technical internship or clinical customer support experience.
Level III : Requires minimum of 4 years of clinical field service, technical internship or clinical customer support experience.
Level IV : Requires minimum of 8 years clinical field service, technical internship or clinical customer support experience.
Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).
*Relevant experience in clinical field service or clinical customer support experience.
Nice to Have
Bachelor's degree in Bioengineering, engineering or technology field
Experience with robotics or motion control
Previous experience as Technician/Field Services within medical device industry
Experience with anatomy, surgical protocol and medical terminology
Ability to troubleshoot with technical skills, creativity and high discipline
Familiarity with most used test equipment
Ability to read and understand schematics and engineering drawings
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
Performed troubleshooting and repairs on medical devices
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
Excellent English writing and verbal communication skills
Additional Skills and Qualities:
Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues.
Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders.
Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.
Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations.
Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction.
Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment.
Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%).
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.?
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life-where your unique background and perspective are valued.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$49,600.00 - $74,400.00
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and locatio
