A cover letter and resume are required for consideration for this position; include the cover letter as the first page of your resume. It should specifically address your interest in this position and outline particular skills and experience directly related to this position.
At the University of Michigan's Electric Vehicle Center (EVC), we educate, innovate, and engage to accelerate the future of electric mobility. As part of the EVC, the UM Battery Lab works to create and maintain a state of the art, independent user facility with a flexibility of scale in production and characterization of batteries that will benefit the energy storage community as a whole.
The Electric Vehicle Center and Battery Lab are seeking a highly organized and detail-oriented Administrative Assistant Senior to support daily operations, customer onboarding, and administrative functions. This role will report to the Unit Administrator and work closely with the Battery Lab Director and Research Administrator Senior to ensure a seamless customer experience and efficient operations.
Customer Onboarding & Coordination
- Coordinate and manage the Battery Lab customer onboarding process:
- Initiate contact with customers to confirm reservations and collect statements of work
- Develop and maintain a tracking system to ensure timely quote delivery prior to reservation dates
- Request and monitor completion of NDAs and service agreements; submit completed documents for processing to Research Administrator Sr.
- Gather customer requirements in advance to support special requests and ordering needs
- Ensure customers complete required lab safety training; track progress and send reminders
- Manage customer parking requests through the designated portal
- Escalate issues to the Unit Administrator and/or Lab Director as needed
Administrative & Operational Support
- Manage calendars for the Lab Director and Battery Lab operations
- Monitor and triage general lab email inquiries, directing them appropriately
- Process, track, and troubleshoot procurement orders for the Electric Vehicle Center and Battery Lab
- Coordinate Battery Lab events (e.g., open houses, short courses, industry events)
- Provide support for larger organizational events, including annual EVC symposium
- Assist the Unit Administrator with the hiring process, including:
- Creating and managing job postings
- Coordinating interview schedules
- Communicating with candidates
- Supporting onboarding logistics and documentation
- Process Personal Action Requests (PARs) for EVC and Battery Lab personnel, ensuring accuracy and timely submission
- Serve as a primary point of contact for visitors when the lab relocates (anticipated November 2027):
- Answer phone calls, greet guests, manage deliveries, and provide directions
- Track and conduct annual audits of lab safety training:
- Maintain records of safety certifications for all lab users (internal and external)
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