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Humana is seeking a Lead Product Manager to own the MyHumana Authenticated Channel Experience. In this role, you will be responsible for defining, optimizing, and orchestrating a seamless end-to-end member experience within Humana's primary digital self-service portal. You will own the strategy, roadmap, and performance of the authenticated web channel ensuring that Humana members can manage their health, understand their benefits, and take meaningful action with clarity and confidence.
As the Lead Product manager, you will operate as the orchestration layer across a complex, multi-domain digital ecosystem - partnering with domain product teams (benefits, claims, care, Stars) to integrate their capabilities into a coherent, personalized, and trusted member experience. Additionally, you will bring a systems-level perspective, deep understanding of member behavior, and the cross-functional credibility to align engineering, design, analytics, and marketing around shared outcomes.
Key Role Functions
Channel Strategy & Journey Leadership
Own the authenticated member experience end-to-end - from post-login landing through task discoverability across web and in coordination with mobile
Define and communicate the web channel's strategic role within Humana's omnichannel ecosystem: which member needs belong on web, which belong on mobile or assisted channels, and how transitions between them should feel seamless
Identify experience gaps, friction points, and moments where member confidence breaks down; prioritize improvements against member value, business impact, and delivery feasibility
Facilitate cross-functional workshops to align on journey strategy, surface insights, and drive shared prioritization across product, marketing, and domain teams
Maintain a clear, well-documented prioritization framework that senior stakeholders can read and trust
Product Experience Ownership
Own the product experience for all authenticated channel surfaces, including:
Homepage/dashboard and personalized member landing experience
Global navigation and wayfinding
In-app notification system and message center
Define the personalization logic, notification strategy, and content frameworks that make the authenticated experience feel relevant to each member's health journey
Design system governance and component standards across domain-built featuresEnsure all surfaces are accessible (WCAG compliant), responsive, performant and consistent with brand and regulatory standards
Champion scalable, component-based design to reduce experience fragmentation as domain teams build and ship independently
Cross-Functional Collaboration & Delivery
Partner with domain PMs to establish clear integration standards ensuring domain-built features meet channel-level quality, consistency, and accessibility bars
Collaborate with analytics teams to define and track channel-level KPIs (MAU, self-service task awareness, feature adoption, experience consistency score, NPS), build performance dashboards, and run data-informed optimization
Align with marketing and personalization teams to ensure member lifecycle moments are reflected intelligently in the authenticated experience
Anticipate cross-team risks and dependencies, lead resolution across product, design, engineering and operations
Serve as the channel team's voice in enterprise product planning, ensuring the authenticated experience has clear representation in roadmap and investment decisions
Who You Are
Member-obsessed - you think about what it feels like to be a Medicare Advantage, Medicaid member trying to understand their benefits, and you hold that perspective through every prioritization decision
A systems thinker - you can zoom out to channel strategy and zoom in to a specific navigation component without losing the thread between them
Data-driven and experimentally minded - you define what to measure, know how to interpret behavioral signals, and build a culture of continuous discovery on your team
Highly collaborative - you operate in a matrixed environment with ease, influencing without authority and building trust across domain, platform, and marketing partners
An advocate for quality and compliance - you hold the bar on accessibility, HIPAA considerations, and experience consistency even when it's inconvenient
Use your skills to make an impact
Required Qualifications
5+ years of digital product management experience, with ownership of consumer-facing platform or channel experiences at scale
Proven success leading in a multi-team or domain-model organization - experience coordinating across product teams without owning their backlogs
Strong analytical skills: defining KPIs, interpreting behavioral data, building dashboards, and running A/B or multivariate tests
Deep understanding of UX principles, responsive web design, accessibility standards (WCAG), and component-based design systems
Experience working in regulated industries with compliance and governance considerations
Demonstrated ability to influence senior stakeholders and drive alignment across engineering, design, marketing, and operations
Exceptional communication, storytelling, and executive presence - comfortable in CDO-level reviews and sprint ceremonies alike
Preferred Qualifications
Healthcare, Medicare Advantage, Payor or member services experience desirable but not required
Background in personalization platforms, member engagement frameworks, or omnichannel strategy
Experience with design system governance or platform-level product ownership
Familiarity with notification systems, messaging infrastructure, or in-app engagement tooling
Additional Information
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
If you have additional questions regarding th
