The Overdose Prevention Engagement Network (OPEN) is a diverse team dedicated to improving lives and reducing harms of substance use. By engaging with individuals, communities, and organizations, the team shares education and resources to strengthen person-centered prevention, treatment, and recovery.
We are seeking a dedicated Registered Nurse (RN) to support the OPEN Warmline, a same-day telehealth service providing rapid access to buprenorphine for Michigan residents with opioid use disorder (OUD).
The RN Clinical Care Coordinator will work on a collaborative care team of prescribing providers, behavioral health specialists, and peer recovery coaches to ensure rapid telehealth access, medication initiation, follow-up support, and care coordination.
1. Clinical Assessment & Patient Care
- Serve as frontline triage RN for individuals contacting the OPEN Warmline seeking treatment for opioid use disorder.
- Conduct comprehensive nursing assessments via telephone or video to evaluate withdrawal symptoms, clinical status during buprenorphine initiation, medical stability, and behavioral health needs.
- Provide patient education on medications for opioid use disorder (MOUD), harm reduction strategies, overdose prevention, and naloxone access.
- Conduct follow-up outreach to confirm medication receipt, assess treatment response, monitor side effects, and reinforce treatment engagement.
- Triage urgent clinical concerns and escalate to prescribing clinicians as appropriate.
2. Care Coordination & Treatment Access
3. Program Operations, Documentation & Quality Improvement
- Maintain accurate, timely, and compliant clinical documentation in the electronic health record (EHR).
- Track Warmline metrics and support reporting requirements associated with sponsored funding.
- Participate in Warmline staff huddles, case consultations, team meetings, and continuous quality improvement efforts.
- Stay current with evolving best practices in addiction medicine, telehealth delivery, and harm reduction.
- Other duties as assigned.
Expectations
- Demonstrated accountability and dependability including a good attendance record with punctuality.
- Demonstrated adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives.
- Proficiency with typing and electronic health record documentation.
- Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions.
- Actively participate and support performance improvement activities related to self, clinic, department, and institutional goals and objectives.
- Active Registered Nurse (RN) license in the State of Michigan.
- At least three (3) years in the last five (5) years of direct clinical experience in substance use disorder (SUD) treatment is required.
- At least three (3) years in the last five (5) years of direct experience with medications for opioid use disorder (MOUD), including buprenorphine.
- At least one (1) year in the last five (5) years of direct experience with electronic health records (EHR) systems and proficiency in clinical documentation.
- At least one (1) year in the last five (5) years of direct experience performing clinical telephone triage and care coordination in a fast-paced clinical environment.
- Demonstrate excellent written and verbal communication skills as evidence by resume, annual evaluations, and references.
- Demonstrated commitment to harm reduction, trauma-informed care, and culturally responsive practice as evidenced by resume.
NOTE: To be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
RESUME REQUIRED (for both internal & external applicants):
You must attach a complete and accurate resume to be fully considered for this position
- Experience working with individuals with co-occurring mental health and substance use disorders.
- Familiarity with Michigan Medicaid plans, prepaid inpatient health plans, and statewide SUD treatment systems.
- Experience addressing medication access barriers, including insurance authorization processes.
Salary & Nursing Framework Level:
This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:
Actual RSAM LEVEL and salary will be determined at time of hire.
RSAM levels range from CCC-COMPETENT-NE to CCC-EXPERT-NE to CCC-MASTERY-NE.
- 40 hours/week
- Day shift, Monday through Friday 9:00 AM ? 5:30 PM
- Working hours may evolve as the Warmline clinic expands.
- Location: Our office is located at the North Campus Research Complex in Ann Arbor.
- May have opportunities for hybrid remote.
This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
MIchigan Medicine impr
