A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical position for the Operating/Recovery Rooms Department. The candidate will learn the Operating Room Front Desk at UH.
- Oversee UH Front Desk Operating Room clerical tasks
- Schedule add-on cases in the OR Computer System
- Move cases from the Wait/Virtual room if appropriate
- Review all surgical cases to ensure they have proper supply and preference lists & coordinate corrections with the RN Leads for each surgical service
- Run reports, verify information, investigate anomalies and correct deficiencies
- Coordinate updates and print supply requisitions
- Professionally and politely Field and route all phone calls
- Utilize on-call schedule to call in any needed physicians, nursing staff, etc.
- Assist staff and guests with OR-related questions
- Assist in billing preparation and other paperwork
- Provide clerical support when needed
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others
- Train new team members
- Maintain accurate training documentation and checklists
- Consistently remain at the OR Front Desk
- Receive and give reliable, detailed report at the start/end of your shift
- Other duties as assigned
- Excellent organizational, analytical and communication skills
- Good investigative skills and strong attention to detail
- Demonstrate effective problem- solving skills
- Self-directed and motivated
- Prioritizes work and manages time
- Demonstrated ability to communicate and collaborate effectively with members of the healthcare team
- Ability to sit for long periods of time
- Work well with minimal supervision
- Excellent attendance record
- 1 year of customer service experience.
- Knowledge of hospital and surgical environment
- Knowledge of scheduling in MiChart (EPIC)
- Bachelor's Degree or comparable combination of experience and education
- Part Time, 24hrs/week
- Nights, 6pm-6am, Saturday and Sunday
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
