A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals.
FOR SENIOR CANDIDATES
- Bachelor's degree in a related field and/or equivalent combination of education, certification, and experience
- Three to five years of technical support experience, including providing outstanding customer service and accurately documenting detailed information
- Three or more years of related experience in desktop support, troubleshooting macOS & Windows-based systems
- Technical knowledge of the installation, configuration, and troubleshooting process for software, hardware, end-user networking, and peripheral equipment in a networked environment
- Familiarity with some or all of the following technologies: Linux OS, scripting, software installs and removals, command line, system file permissions, enterprise-level ticketing systems, system management tools, backing up and imaging workstations
- Ability to provide remediation for security issues identified from network scans
- Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms
- Can identify the root cause of technical issues and make customized recommendations based on customer needs
- Communicates both verbally and in writing in a respectful & attentive manner tailored to each customer's needs
- Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner
FOR INTERMEDIATE CANDIDATES
- Associate degree in a related field and/or equivalent combination of education, certification, and experience
- Two or more years of technical support experience, including providing outstanding customer service and accurately documenting detailed information
- Two or more years of related experience in desktop support, troubleshooting macOS/Linux/Windows-based systems
- Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms
- Can identify the root cause of technical issues and make customized recommendations based on customer needs
- Understands working components of computers, how they interact & can troubleshoot failures
- Can help install and troubleshoot many types of specialty research software
- Communicates both verbally and in writing in a respectful & attentive manner tailored to each customer's needs
- Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner
FOR SENIOR CANDIDATES
- Five or more years of related experience in technical support, troubleshooting Linux-based systems
- Experience in system design, documentation, implementation, and administration of Windows, macOS, and Red Hat Enterprise and other distributions of Linux.
- Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis, and service restoration (such as backup, restore, failover, log
interpretation, and performance monitoring) for Windows, OSX, and/or Linux. - Understanding of server hardware and concepts, including services, security, and administration
- Can help install and troubleshoot many types of specialty research software
- Demonstrated ability to support specialized research computing needs
- Experience working in higher education in a support capacity
- Experience with programming and statistical applications
FOR INTERMEDIATE CANDIDATES
- Understanding of server hardware and concepts, including services, security, and administration
- Demonstrated ability to support specialized research computing needs
- Experience working in higher education in a support capacity
- Experience with programming and statistical applications
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.
Salary range is based on experience and skills of the selected candidate.
Senior range: $66,000 - $79,300
Intermediate range: $55,000-$63,000
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
