CUSTOMER SUCCESS & ACCOUNT CONSULTANT
Location: Grand Rapids Metropolitan Area
Employment Type: Full-Time
Position Summary
Join a West Michigan Best and Brightest Company as an Account Consultant to support business growth through account development, opportunity qualification, and long-term client relationship management. This role serves as a key liaison between customers, sales, and internal teams, ensuring accurate quoting, seamless onboarding, and high-quality service execution.
Key Responsibilities
Sales & Account Development
- Qualify new sales opportunities within both prospective and existing accounts
- Generate profitable revenue by preparing accurate quotes and closing sales opportunities
- Identify and pursue expansion opportunities within current customer relationships
- Establish, onboard, and develop new customer accounts
- Take ownership of new sales opportunities from initial inquiry through close
Customer Relationship Management
- Cultivate strong, long-term customer relationships to support successful service execution
- Manage customer service interactions via email, phone, chat, and website inquiries
- Conduct post-sale follow-ups to ensure satisfaction and encourage repeat business
- Train customers and prospects on optimal processes for working with the organization
Sales Operations & Coordination
- Create, maintain, and follow up on quotes and customer inquiries
- Communicate proactively with sales and cross-functional teams regarding ongoing projects, new accounts, and service issues
- Coordinate activities between customers, sales, and internal departments to ensure timely and accurate product and service delivery
- Verify, enter, and maintain customer and opportunity data within the CRM system
- Monitor customer activity and pipeline data within CRM to drive informed sales actions
Marketing & Continuous Improvement
- Assist in the development and communication of company marketing initiatives
- Identify qualified product or service leads within targeted markets
- Continuously update job knowledge by studying relevant product and service information and participating in learning opportunities
- Take initiative to improve processes, add customer value, and support departmental and organizational goals
Qualifications
- Experience in account management, sales support, or customer-facing roles (2-4 years)
- Bachelor’s degree in Sales, Business or related field strongly desired
- Strong communication and relationship-building skills
- Ability to manage multiple customer interactions and sales opportunities simultaneously
- Experience with CRM systems and quoting processes
- Detail-oriented with strong organizational and follow-up skills
- Self-motivated with a growth-oriented mindset
EQUAL OPPORTUNITY
Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.
