Your Valued Contributions:
Within the applicable scope of current certification, licensure, competency, and/or credential, assist providers in the administration of patient care in assigned clinical areas. Assists in examinations, procedures, diagnostic studies, and treatment of patients under direction of a Medical Provider. Performs general administrative duties in accordance with CLIA, NCQA, PCMH, government standards and company policies and procedures.
- Supports and assists clinical providers and professionals.
- Participate in huddles with provider and care team. Identify scheduling opportunities, determine special needs for patients arriving that clinic day, identify patients who need care outside of their scheduled visit, and those with missed appointments needing rescheduling.
- Screen and respond to patient phone messages in a timely manner according to health center guidelines, collaborate with provider, act on provider response, and communicate with patient; document task communications in EMR.
- Provide complete patient assessment, including consistently and accurately gathering information such as vital signs and pre-examination procedures. This also involves the assessment of injuries or symptoms, learning about past medical problems of the patient and other pertinent facts the provider needs to identify and treat the medical problem.
- Accurately and consistently document data and assessments in the patient record. May use a computer system and information technology to ensure standard documentation, coding, and completion as required by law and policy.
- Reconciles patient’s medications and allergies at every visit. Adds medications to the medication module, discontinues medications from the medication module with provider’s knowledge and renews medications per provider orders. Updates allergy list per patient self–report, witnessed reaction or verified documentation. Ensures medication dates are updated to match the current year.
- Within scope of practice and direction of the provider, assist in all aspects of patient consultation, treatment, procedures, and follow-up care.
- Execute medical regimens, including MSS workflow and monitoring inventory, and nursing interventions, including tracking patient orders, as appropriate for the setting and their competency.
- Maintain the cleanliness and general appearance of work, examination, and treatment areas; clean, disinfect, sterilize, and maintain equipment and instruments following universal precautions, infection control and hazardous waste removal practices.
- In collaboration with the provider, provide patient health counseling and instruction.
- Maintains a general understanding of UDS measures, MQIC guidelines, HEDIS measures, PCMH and NCQA standards. Utilizes appropriate resources to guide practice, i.e., Lippincott manual, MQIC guidelines, etc.
- Perform routine medical tasks within the scope of license or certification:
- Administers patient care, independently and skillfully applying both simple and complex techniques and processes that are specific to the needs of the patient including I.V. catheter insertion (based on credential), phlebotomy (if deemed competent), electrocardiograms, urinalysis, pregnancy testing and laboratory tests, and other testing as directed by the medical provider.
- Skillfully and competently prepare and administer medications, immunizations, and injections as directed by the medical provider. (Not applicable if not credentialed to do so.)
- Understands autoclave use, consistently cleans and sterilizes equipment.
- Draw, prepare designated lab work and/or specimens as directed by provider once deemed competent if not already supported by active credential.
- Perform designated diagnostic tests as directed by provider.
- Recognizes and reacts effectively to emergency situations, seeks assistance, and intervenes appropriately and within scope of practice. Notifies the appropriate people in the event of a medical emergency.
- Provides detailed patient education to patient and family members i.e., use of a nebulizer, giving an injection, dressing a wound, etc. following prescribed teaching plans.
- General Tasks
- Answers telephones, takes messages, schedules appointments, tests, or procedures, arranges referrals, and performs other administrative duties to meet the needs of patients, co-workers, and the department. Staff telephone messages will be checked at least twice daily, and calls returned same day. Work email will be checked daily.
- Initiates communication with patient and family to determine individual needs of patients, families, and significant others.
- Recognizes limitations and initiates communication with co-workers and colleagues to share and exchange ideas and information about related activities and needs.
- Initiates contact with new employees and students assessing level of competency and helping to develop their skills and knowledge.
- Ensures timely completion of referrals and prior authorization forms according to the patient’s insurance for specialty clinics, medications, and testing.
