55 wpm Typist/ Customer Service Lead
Temp to Hire
Location: Troy, MI
Pay Rate: $25/hr-$30/hr
Shift: Monday-Friday 8am-5pm
Position Overview
The Customer Service Lead plays a critical role in ensuring every customer interaction reflects our commitment to speed, accuracy, and honesty. This position is responsible for managing customer communications, maintaining accurate records, and proactively supporting customers throughout the entire order lifecycle.
The ideal candidate is highly responsive, detail-oriented, and comfortable communicating by phone and email, with a strong desire to improve processes and enhance the customer experience.
Key Responsibilities (Job Duties)
Answer incoming customer calls promptly (within 2 rings) and provide professional assistance
Respond to all customer inquiries via phone and email in a timely manner (acknowledgment within 30 minutes, resolution within 2 hours)
Accurately log and maintain all customer interactions, orders, and inquiries in the company CRM system
Proactively follow up with customers regarding:
Order updates
Clarifications
Payment collection
Issue resolution
Post-order satisfaction
Ensure customers are consistently informed-minimizing the need for inbound status inquiries
Develop working knowledge of our core product lines, including bus plugs and busway systems
Identify and communicate opportunities to improve customer service processes and overall customer experience
Support the collection of customer feedback and reviews related to service quality
Maintain high standards of accuracy, organization, and professionalism in all work
Job Requirements
Experience & Skills
Previous experience in customer service, inside sales, or a similar client-facing role
Strong verbal communication skills with confidence on the phone
Excellent written communication skills with the ability to write clear, concise emails
Demonstrated ability to handle difficult conversations professionally and effectively
Strong attention to detail and problem-solving skills
Technical Proficiency
Proficient with computers and common business software (CRM systems, word processing, spreadsheets)
Comfortable navigating operating systems and using keyboard shortcuts
Typing speed of 55+ words per minute
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
