Adecco is assisting a local client recruiting for Customer Service Coordinator opportunities in Auburn Hills, MI . This is an excellent opportunity to join a winning culture and get your foot in the door with a global leader in power and automation technologies. If a Customer Service Coordinator role sounds like something you would be interested in, and you meet the qualifications listed below, apply now!
Responsibilities for a Service Coordinator include but are not limited to:
Customer Interface & Ownership: Serve as the primary point of contact for the ABB US Robotics Service Team. Take full ownership of customer requests via phone and email, ensuring responsiveness and continuous follow-up to maintain a professional front-end image.
Strategic Dispatching: Determine customer needs and dispatch Field Service Engineers (FSE) with the appropriate skill sets. Use judgment to select the most cost-effective personnel while ensuring superior customer satisfaction.
Operational Support: Work closely with FSEs and Specialists to track man-hour utilization and collaborate with Service Management to schedule essential technical training.
Revenue Impact: Directly influence corporate revenue by efficiently managing service requests and ensuring the field organization has the logistical support needed for high-impact performance.
Candidates for Customer Service Coordinator must meet the following requirements to be considered:
Education: A Bachelor's Degree is required for consideration for this role.
Soft Skills: Proven ability in customer service, responsiveness, and communication . You must be able to use initiative to solve problems in a fast-paced environment.
Availability: Must be a local candidate able to work on-site in Auburn Hills, MI.
Technical Proficiency: Ability to manage high-volume email correspondence and utilize scheduling software/tools to track labor hours and engineer availability.
What's in this Customer Service Coordinator position for you?
Pay: $25.00 - $29.00 per hour (based on experience)
Shift: 8:00 AM to 4:30 PM (includes a 30-minute lunch break)
Weekly Paycheck
Support: Dedicated Onboarding Specialist & Recruiter
Growth: Access to Adecco's Aspire Academy with thousands of free upskilling courses
This Customer Service Coordinator position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Customer Service Coordinator position and other opportunities with Adecco in Auburn Hills, MI , apply today!
Pay Details: $25.00 to $29.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
