Job Title: Laser Optics Specialist
Department: Technical Service
FLSA Status: Non-Exempt
Cost Center: US1000005A - Service
Summary
Under general supervision of the Director of Service, the Laser Optics Specialist is responsible for operation, maintenance, testing, and alignment of laser and optical systems, collecting and analyzing data concerning laser optics, tracking shipments and returns of optics components, repair and diagnosis of optic components in the field, assist Field Service Technicians in troubleshooting, diagnosis, and repair of optics components. Ensure all documentation is properly maintained for internal, corporate, and customer reporting purposes. Facilitate timely resolutions for customer issues and questions while maintaining a positive client relationship.
Essential Functions
The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.
• Operate complex laser and fiber optic equipment, performing routine maintenance and repair, troubleshooting malfunctions, and ensuring optimal performance.
• Assemble precision opto-mechanical and electro-optical components, and perform precise optical alignment of lasers, lenses, and mirrors.
• Conduct system performance tests and collect photonic test data to aid in failure analyses.
• Adhere to strict laser safety protocols and maintaining clean work environments, such as clean rooms, to prevent contamination of sensitive equipment.
• Document all procedures, test results, maintenance activities, and collaborate with internal teams as needed.
• Keep accurate records of optics replacements categorizing by customer, serial number of components, dates and reason of failure.
• Ensure proper reports are accurately completed and shared with the appropriate team(s) or team members.
• Analyze records to identify repeat failures and perform root cause analysis.
• Research required information using available resources such as SAP, C4C, etc.
• Develop procedures and adequate infrastructure for in-house optics repairs and hot testing.
• Ensure stock quantities of optical components are adequate in relation to demand.
• Interface with our factory and optics suppliers directly to improve the reliability of optics components.
• Provide quarterly reports and KPIs to management.
• Travel to customer sites as needed to perform root cause analysis of optics failures.
• Assist Field Service Technicians with troubleshooting optics issues.
• Provide training to the Service department team members as needed.
• Identify and escalate issues to management or redirect them to the appropriate team as needed.
• Accurately process and record call transactions, while performing any administrative tasks as needed.
• Ability to work required overtime as determined by operational needs.
• Ability to travel up to 30% as needed by management.
• Other duties as assigned by management.
Qualifications
• High School Diploma required, associate’s degree in laser electro-optics technology, photonics, or a related engineering/physics field preferred, or comparable military experience.
• Strong understanding of laser physics, optics principles, electronics, and mechanical systems.
• Proficiency in using diagnostic tools like oscilloscopes, power meters, spectrometers, and interferometers.
• Laser cutting experience in a manufacturing environment preferred.
Licensing/Certifications
• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.
Knowledge, Skills, and other Abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Proficient in reading electrical, hydraulic and pneumatic schematics
• Thorough understanding of Laser Optics
• Strong troubleshooting abilities
• Ability to work in a stressful environment and maintain objectivity
• Ability to create, maintain, and manage a project plan
• Proven customer service skills with a primary focus on customer relationships
• Highly organized and excellent time management skills
• Excellent verbal and written communication skills, with professional phone etiquette
• Must be able to effectively listen, understand, and analyze problems over the phone and in-person
• Must be able to work effectively with minimal supervision
• Must be able to meet deadlines and communicate deadlines to other team members
• Able to effectively work with all levels of team members and as well as with all different types and levels of customers
Equipment, Machinery, Tools, and Vehicles Used
• High power lasers and optics for hot testing in a cleanroom environment
• General office equipment, including computers, printers, fax machines and telephones
• Lab tools and optics cleaners
Physical Demands
The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to twenty-five (25) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.
Mental Demands
While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information and documents, analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The incumbent works primarily in an office or clean room environment, but occasionally will perform work in a manufacturing facility where the noise level may be moderate to loud, and in a clean room with elevated cleanliness standards.
The position requires up to 30% travel. Travel may be domestic or international, by land or air as needed.
This position is not a remote or hybrid position.
Reporting Relationships
This position reports to the Director of Service
Supervisory Responsibility
None
