Job Details

Essential Functions

• An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
• Serves as a potential deterrent to criminal activity by maintaining a highly visible presence at entrance; observing customer and associate behavior; deactivating security tags; checking receipts on large un-bagged high value items; resolving alarm activations; and thanking customers as they exit the facility.
• Identifies possible shrink activities and associated risks by proactively monitoring the front-end store area.
• Uses personal judgment to make informed and effective decisions regarding the appropriate course of action to take when encountering situations where illegal activity or behavior may be present.
• Influences the behavior of others by using respectful communciation and resolving conflict in an assertive yet tactful manner.
• Uses personal persuasion to effectively handle tense situations or interactions with others.
• Maintains area of responsibility in accordance with Company policies and procedures by properly handling claims and returns; arranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.
• Monitors activities and store standards within the store that relate to safety, and basic customer traffic flow by maintaining safety standards to ensure a safe and clean environment; and responding to assistance requests from customers and associates.
• Assists with securing and safeguarding the assets of the Facility and property by observing and communicating suspicious activity; assisting with investigations; maintaining paperwork, logs, and other required documentation; appropriately executing emergency response procedures'; and ensuring security and safety practices are in place and adhered to.
• Provides customer service at facility exits by maintaining the overall appearance of the exit area; straightening merchandise in the area; placing carts in storage area; distributing approved marketing or promotional materials; staying up-to-date on appropriate responses to emergency codes.
• Regularly assist and interact customers in a helpful and safe manner.
• Work together with fellow associates without discriminating, bullying, or engaging in physical altercations.
• Act with integrity in and around, and with the safe handling of, valuable merchandise, cash, and the sensitive financial or personal information of customers.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Shifts: Mid and Closing shifts