Venteon and Harvard Resources are hiring Customer Service / Inside Sales Specialists to provide support for a manufacturer in Clarkston, MI
Pay: 24.00hr – 27.00hr (Up to 13% bonus per quarter)
Position Description:
Location: Clarkston, MI (In-office position)
Requirements for Customer Service / Inside Sales
- Minimum of two (2) years of customer service experience required; industry-related experience preferred.
- Looking for someone from manufacturing/distribution or automotive that is handling customer accounts and managing orders from them. There is a high amount of email communication.
- Demonstrates a high level of integrity and maintains a professional, positive demeanor.
- Proficient in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Publisher.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Effective verbal and written communication skills with the ability to communicate across diverse audiences.
- Strong mathematical skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
Duties for Customer Service / Inside Sales
- Deliver quality customer service aligned with Company Core Values and Core Ideology.
- Process sales orders accurately and timely for assigned account managers while following detailed work instructions.
- Plan, organize, and execute external reports to ensure orders are entered, shipped, and invoiced within expected timeframes.
- Analyze Key Customer Inventory, Blue Folder, and Sales Reports to ensure accurate inventory levels, on-time shipments, and continuous improvement opportunities.
- Proactively manage custom stock, blanket purchase orders, and consignment inventory programs to reduce stock-outs and aged inventory.
- Manage freight consolidation efforts and collaborate with sales to reduce freight costs.
- Issue return authorizations and credit/debit memos accurately and in a timely manner.
- Request required documentation from appropriate departments to ensure orders are processed within 48 hours.
- Provide backup support to Customer Service team members as needed, including Customer Fulfillment Manager, Service Support Manager, Service Specialist, and Operations Support.
- Support continuous improvement initiatives.
- Contribute to team performance improvements based on customer needs and metric results.
- Participate in Best Practice and Training meetings as scheduled by Customer Service Management.
- Document customer complaints regarding products or services (QPA) and forward to the Quality Department.
- Develop familiarity with all products, including product lines and account-specific requirements.
