Senior Office Assistant
Apply now (https://secure.dc4.pageuppeople.com/apply/1021/gateway/default.aspx?c=apply&lJobID=494134&lJobSourceTypeID=796&sLanguage=en-us) Job No: 26019
Department: Provost Senior VP for Acad Affairs
Work Type: Staff - Full Time
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Administrative/Business/Professional
Applications Close:
Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan's flagship technological university offers more than 185 undergraduate (https://www.mtu.edu/admissions/academics/majors/) and graduate (https://www.mtu.edu/gradschool/programs/degrees/) degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.
The area's waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.
Summary
Michigan Technological University is seeking a Senior Office Assistant for our Testing Center. This position will proctor exams and assist with day-to-day office administration. The chosen candidate will also be expected to complete additional training allowing them to proctor for sponsored exams.
Responsibilities and Essential Duties
Assist with the administration of the testing center and coordination of scheduling exams.
Accurately enter, edit, and manage data using software such as Microsoft Excel and Google Sheets.
Communicate effectively with instructors, students, and other Testing Center visitors in person, by phone, and by email.
Work with minimal supervision and balance multiple activities in a fast-paced environment.
Proctor paper/pencil and computerized exams for Michigan Tech courses and sponsored exam companies such as Pearson and ETS.
Address questionable candidate behavior to enforce academic integrity.
Maintain security and confidentiality of all testing materials, student information, and other confidential information.
Solve problems with consideration for the interests of multiple stakeholders.
Update documentation using Microsoft Office, Google Suite, and Adobe PDF.
Maintain organized and secure digital and physical files.
Scan and score multiple choice exam bubble sheets, and report results electronically to instructors through the Remark OMR Software.
Work some evenings and/or weekends as testing needs require.
Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
Apply safety-related knowledge, skills, and practices to everyday work.
Required Education, Certifications, Licensures
- High school diploma or an equivalent combination of education and
experience from which comparable knowledge and abilities can be acquired.
Required Experience
computers
Desirable Education and/or Experience
1 year of college
Experience with data entry
Experience proctoring paper/pencil and computerized exams
Experience with computerized testing through sponsored organizations
Experience working with students with accommodations or learning disabilities
Experience working with international students
Experience using scheduling software
Experience with conflict resolution
Experience creating forms and documents
Experience using office equipment such as printers, scanners, and phones
Required Knowledge, Skills, and/or Abilities
Demonstrated ability to independently organize, prioritize, and complete multiple work assignments in a fast-paced work environment with frequent interruptions
Demonstrated ability to use judgment when dealing with confidential information
Demonstrated ability to work with accuracy and attention to detail
Demonstrated ability to work independently and take initiative to solve problems
Excellent interpersonal, customer service, and written/oral communication skills
Demonstrated ability to deal professionally with challenging customer service situations
Demonstrated ability to effectively adapt to change
Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff
Demonstrated commitment to contribute to a safe work environment
Desirable Knowledge, Skills, and/or Abilities
Familiarity with FERPA, the ADA, and other policies regarding accommodated testing
Demonstrated ability to learn new computer skills
Proactive and creative approach to problem solving
Demonstrated ability to work effectively as part of a team
Proven ability to create and maintain positive working relationships while demonstrating a caring and proactive attitude in working with students, staff, faculty, administrators, and external agencies
Demonstrated success in, or potential future contributions to, working with
persons with a wide variety of backgrounds and viewpoints
Work Environment and/or Physical Demands
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.
Required Training and Other Conditions of Employment
Every employee at Michigan Technological University will receive the following
training courses:
Employee Safety Overview
Annual Data Security Training
Anti-Harassment, Discrimination, Retaliation Training
Annual Title IX Training
The candidate will be required to complete training to proctor exams administered by Pearson and ETS. As a condition of employment, put forth by Pearson and ETS, the candidate will be ineligible to take any exams sponsored by these entities for the duration of their employment and for a waiting period of up to 1 year after their employment is complete.
Additional training will be required by the department on a periodic basis.
Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.
Full-Time Equivalent (FTE) % (1=100%)
1
FLSA Status
Non-Exempt
Appointment Term
10 months
Shift
Pay Rate/Salary
Contractual. External applicants will receive the minimum amount ($17.24/hr.)
Title of Position Supervisor
Testing Center Manager
Posting Type
Internal & External
Dependent on Funding
No
Special Instructions to Applicants (if applicable)
UAW Posting 3/24/26 - 3/30/26
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you require any auxiliary aids, services, or accommodations during Michigan
