Member Services Representative
Location: Plymouth, MI
Employment Type: Direct Hire
Department: Member Services
Reports To: Branch Manager
Position Summary
The Member Services Representative serves as the frontline representative for members, delivering exceptional service and administrative support across a variety of banking functions. This role requires a welcoming personality, strong communication skills, and a mindset geared toward ownership, accountability, and problem-solving. This position is ideal for individuals who thrive in customer-facing environments, embrace responsibility, and take initiative-especially when challenges arise.
Key ResponsibilitiesMember Service & Account Support
Open, close, and maintain member accounts
Assist members with Individual Retirement Accounts (IRAs)
Support legal account needs such as power of attorney, guardianships, conservatorships, and death claims
Help members with home banking access and debit card setup
Manage account inquiries, fraud issues, and service troubleshooting
Answer member inquiries via phone, email, and online platforms
Deliver consistent, friendly greetings and immediate acknowledgment to all members
Operational & Administrative Duties
Process wire transfers, stop payments, travel notices, address changes, and check orders
Provide administrative and clerical support to loan processing functions
Prepare, assemble, and send loan packages
Maintain organized filing systems and retrieve required documentation
Communicate with members and internal teams in the absence of loan officers
Update interest rate sheets and related system information
Perform additional duties as assigned
Must-Have Qualifications & Traits
Candidates must strongly demonstrate the following:
Pleasant, welcoming demeanor with a natural smile
Clear, confident, and professional communication skills
Experience opening and closing customer accounts
Comfort handling challenging customers and situations
Willingness to answer phones promptly and assist without hesitation
Schedule
Monday-Friday: 9:00 AM - 5:30 PM
No Saturdays at this time
One-hour lunch and one 15-minute break (team-managed)
Training & Onboarding
On-site branch training
Initial onboarding includes paperwork and job shadowing
Hands-on, manager-led training approach based on learning pace
Online training platform available for regulatory and system education
Work Environment & Culture
Family-oriented, team-driven environment
Strong emphasis on accountability, initiative, and member service
Leadership is highly hands-on and invested in employee success
A culture built around teamwork, consistency, and pride in service
Job Type & Location
This is a Permanent position based out of Plymouth, MI.
Pay and Benefits
The pay range for this position is $37440.00 - $47840.00/yr.
Benefit need to be updated.
Workplace Type
This is a fully onsite position in Plymouth,MI.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
