Description We are looking for a dedicated Customer Service Representative to join our team in Bloomfield Hills, Michigan. In this Contract to permanent position, you will play a key role in supporting employee benefit plans and ensuring a seamless experience for clients and their employees. This opportunity is ideal for individuals who excel in a precise environment and possess a passion for delivering exceptional service.
Responsibilities:
Provide day-to-day support to account executives and clients by managing various employee benefit plans, including medical, dental, vision, life, disability, and flexible savings accounts.
Assist clients and their employees with enrollment, terminations, and claims processing, ensuring accurate and timely communication with carriers.
Prepare and distribute open enrollment kits and materials tailored to client needs.
Monitor and maintain benefit plans using an online administration system, including entering new hires, processing life events, and generating reports.
Address employee questions regarding enrollment and benefits, offering clear and helpful guidance.
Develop and update legal documents such as Summary Plan Descriptions and Section 125 plans to ensure compliance.
Stay informed about employee benefit regulations to provide accurate guidance and maintain adherence to industry standards.
Collaborate on special projects and support team initiatives as needed.
Maintain high attention to detail to ensure quality and accuracy in all tasks performed.
Foster an environment focused on accuracy and client service by consistently delivering high-quality results. Requirements - Minimum of 2 years of experience in employee benefits administration or human resources, with a focus on group medical plans preferred.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Ability to quickly learn and navigate carrier websites and new software systems.
Strong mathematical skills to perform basic calculations as required.
Excellent written and verbal communication skills for clear and effective client interactions.
Proven ability to manage multiple tasks and prioritize deadlines effectively.
High level of accuracy and attention to detail in all work performed.
Commitment to maintaining confidentiality and ethical conduct in daily operations. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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