Support the technology infrastructure within enterprise locations. Uphold technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES - Support and oversee technology deployments from end to end spanning multiple disciplines
Facilitate project completion within each discipline to manage hardware installations, vendor partnerships, milestones, and enterprise rollout schedules
Drive service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers
Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action
Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations
Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards
Collaborate vertically on multiple disciplines by sharing of knowledge to enable growth
Coach and provide technology expertise to end users to create collaborative solutions
Identify efficiencies that enable process improvement, change management, and growth within enterprise locations
Provide annual infrastructure refresh needs, manage expenses, and identify cost savings
Travel independently to enterprise locations
Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum
Any experience in supporting a specific technology domain or system.
Knowledge of Microsoft products.
Ability to collaborate in a team environment
Administrative and project management skills
Ability to articulate technology information to all levels of the organization
Communication skills to effectively share information with business leaders and stakeholders
Knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles
Desired
Associate Degree a technology discipline or related certifications
Any experience as a project manager
Any retail technology knowledge
Knowledge of Android, Apple, networking, PC, desktop, audio/video, telephony, end user software, and related hardware
