Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!
The Senior People Business Partner is a strategic member of the People Strategies team, partnering with senior leaders to drive organizational design, organizational health, and talent strategies that enable business performance, scalability, and readiness for future transformation. This role works across the business to shape people strategies and partner with leaders and team members to ensure a Great Place to Work culture while supporting the organization through growth, change, and evolving operating models, including technology, AI, and digital transformation.
Success in this role requires balancing people, performance, and risk while maintaining a high bar for talent, leadership effectiveness, and organizational health.
Outcomes and Activities:
This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
Organizational Effectiveness, Org Design and Transformation
Acts as a strategic partner and advisor to assigned executive and senior leadership regarding all things people.
Lead workforce planning, organizational design, and role clarity to support growth and efficiency.
Monitor organizational health and identify risks related to structure, leadership capability, and talent depth.
Guide leaders through change, transformation, restructuring, operating model evolution, and technology-driven shifts, including automation, AI, and digital initiatives that impact roles, skills, and workforce planning. Partner with HR Centers of Excellence (COEs) to deliver integrated, business-aligned solutions.
Leadership, Culture and Organizational Health
Use data to drive key insights that drive actions that produce meaningful outcomes for the business.
Coach leaders on leadership effectiveness, team performance, and decision-making.
Provide guidance during periods of change, ambiguity, and increased performance expectations.
Monitor engagement, retention, and performance trends and drive actions to address gaps.
Reinforce a culture of accountability, ownership, and strong performance standards.
Works with leaders and partners across HR functions to ensure a great place to work culture is central to all business outcomes.
Talent and Performance
Lead talent reviews, succession planning, and development planning in partnership with the Training and Development team.
Partner with leaders to strengthen talent, address performance gaps, and build leadership capability.
Support performance management practices that reinforce clear expectations and accountability.
Collaborate across HR operations, People Support, People Advisors, Talent Acquisition, Training and development, and others to align talent, compensation, and retention strategies.
Employee Relations, Risk and Compliance
Partner with the People Advisor team (Employee Relations team) on complex team member relations matters, investigations, and performance issues.
Provide practical guidance to leaders on policy, risk, and employment law.
Ensure assigned business areas operate in compliance with federal, state, and local regulations.
Support leaders in making fair, consistent, and well-reasoned decisions.
People Strategies Partnership and Enterprise Initiatives
Champions HR initiatives throughout the business to drive people-related projects and communications.
Lead or support initiatives related to organizational effectiveness, talent, and transformation.
Influence across functions without direct authority to drive outcomes.
Share best practices to strengthen the People Business Partner model.
Knowledge and Skills:
Proven ability to effectively interact with all organizational levels and build strong relationships built on trust.
Exceptional interpersonal and communication skills, both written and verbal; must be an articulate and persuasive communicator.
Excellent consulting, coaching, change management, OD, and conflict management skills.
Strong facilitation, consulting and influence skills.
Ability to work within a virtual team environment.
Confidence in interacting with and experience working as a trusted advisor to executive and senior management.
Strong business acumen with a keen aptitude to quickly assimilate new information.
Demonstrates strong ownership by independently driving work forward, prioritizing effectively, and adapting as priorities and processes evolve in a fastpaced growth... For full info follow application link.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
