Certified/Registered Medical Assistant – Triage
Job Type: Full-time | Day Shift (No nights, weekends, or holidays)
Location: Grand Rapids, MI
Join Our Team at Grand Valley Medical Specialists
Grand Valley Medical Specialists (GVMS) is a well-established, physician-owned private practice that’s been serving the Grand Rapids community since the 1930s. Our team includes 15 internal medicine, pediatrics, and family medicine physicians, along with 5 advanced practice providers—all working together to compassionate, high-quality care.
We’re looking for a Certified or Registered Medical Assistant with a strong attention to detail and a patient-first mindset to support our triage and administrative operations. This is a hands-on role where you’ll work closely with both patients and providers, playing a vital part in coordinating care, handling phone triage, and supporting clinical documentation.
What You’ll Do
- Support phone triage by documenting symptoms or concerns and routing them to the care team
- Respond to patient calls, gather clinical information, and relay provider instructions
- Maintain accurate and timely charting in the Electronic Health Record (EHR)
- Route messages and communications to the appropriate clinical staff
- Assist with appointment scheduling and general administrative tasks
- Facilitate electronic prescriptions and medication prior authorizations under provider guidance
- Promote a professional and compassionate environment aligned with HIPAA and clinic policies
What We’re Looking For
- High school diploma or equivalent
- Graduation from an accredited Medical Assistant program
- Prior clinical experience strongly preferred
- Clear, professional communication—both verbal and written
- Comfort with EHR systems and typical clinical workflows
- Strong organizational skills and a collaborative mindset
Benefits We Offer
- 401(k) Retirement Plan
- Health, Dental, and Vision Insurance
- Life Insurance
- Short- and Long-Term Disability (STD/LTD)
- Paid Time Off (PTO) and Earned Sick Time
- Supportive, team-centered work culture
Please contact:
Kesha Baustert [email protected]
