Description Overview

As HR Coordinator – Employee Lifecycle Services, you will be part of our People Solutions function, our team of HR Rockstars with the mission of supporting the execution of HR services that deliver value to the organization, while driving efficiency, effectiveness, and delivering a superior employee experience

You will collaborate to deliver high impact HR services to Perrigo employees globally, enabling them to be at their best by providing excellent support and timely resolution to all their HR related requests and administering all activities related to employee lifecycle processes, from Hire to Exit, ensuring they are consistently completed accurately, on time, in full compliance with defined standards and procedures, and to full stakeholder satisfaction.

Scope of the Role

Support colleagues at all level throughout their employment at Perrigo

• Administer a busy service request queue, supporting the triage and assignment of queries
• Manage inquiries & support requests raised by Perrigo employees, managers and HR colleagues, through to resolution or escalation
• Ensure agreed service levels are met and issues are resolved in a timely manner, further escalating to the relevant specialist teams when required, in line with the People Solutions escalation process
• Administer end-to-end lifecycle cases (e.g. compensation changes, letter generation, onboarding, offboarding, etc.) leveraging People Solutions Standard Operating Procedures to provide superior employee, manager and candidate experience
• Maintain employees’ information in SuccessFactors and associated HR systems ensuring it is up to date, accurate and complies with GDPR/Data privacy & protection regulations, legal compliance and Perrigo standards.
• Share relevant data updates with other internal & external parties as defined in our People Solutions Standard Operating Procedures and Work Instructions
• Support the administration of leave of absence requests in countries where these activities are not outsourced (paid time-off, maternity, paternity, adoption, parental leave, etc.) ensuring all necessary details are appropriately recorded in SuccessFactors as well as transmitted to payroll teams to ensure accurate payroll processing
• Monitor & report on key data/dates over the lifecycle of employees, flagging any required actions (immigration, probation, etc.)
• Maintain employee files (electronic & physical files), regularly archiving and flagging documents that require purging in line with standards and regulations
• Actively participate to huddles and meetings, facilitating the sessions in-turn, monitoring and reporting on KPIs, raising issues for escalation and/or follow up with Team Leads and/or Specialists where appropriate
• Proactively ensure all Tier 0 (self-service) information and guidance on all of our employee lifecycle processes, is up to date, relevant and accessible to all Employees and People Managers
• Ensure a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times.
• Build relationships with end-users and stakeholders, understanding their needs and actively seeking their feedback. Follow up on their feedback and translate into concrete actions to improve performance and employee experience
• Foster a culture of service excellence with your colleagues, role-modelling this and coaching other peers to deliver true best in class services to all

Projects & Continuous Improvement

• Own your own workload, identifying trends and undertaking improvement actions
• Proactively use problem solving skills to identify and help resolve data errors, issues and escalations.
• Follow up with relevant owners to ensure process & knowledge documentation are up-dated to reflect any agreed changes.
• Proactively support a variety of initiatives and projects aimed at improving the quality and timeliness of our services, as well as improving employee experience
• Support provision of training to end-users & key stakeholders on People Solutions processes

Other duties as assigned

Experience Required

• High School Diploma or GED required; Bachelor’s degree preferred
• Previous experience with SAP SuccessFactors preferred
• Previous experience as an HR Coordinator or similar role preferred
• Highly organized, with a demonstrated attention to detail and ability to handle multiple tasks, prioritize, meet deadlines and maintain high quality work
• Excellent interpersonal and collaboration skills required to work with all levels of business leadership, business users and functional teams
• Efficient use of MS office and other key business tools