Job no: 493669
Work status: Temporary/Limited Duration
Location: LCC Downtown Campus
Categories: Support Staff
Work type: Full Time
Title: FT Professional Support - Customer Service Specialist
This Posting is Open Until Filled
The date after which applications are not guaranteed review is: 4/5/2026
Hours Per Week: 40 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $20.49 - $22.72
Employee Classification: FT Support Staff- Union
Level: FT Support-5
Division: Academic Affairs Division - 40000
Department: Learning Commons - 20540
Campus Location: LCC Downtown Campus
Position Type: Temporary/Limited Duration
Bargaining Unit: ASP
To view the applicable labor contract, visit the Labor Relations web site.
For information about the benefits offered, please visit the Benefits web site.
Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position is responsible for providing exceptional customer service to internal and external customers for the Learning Commons by utilizing independent and analytical decision-making skills. Access, interpret, and apply institutional requirements to inform and instruct students on how to access and utilize academic resources. Schedule and assign tutorial services, collaborate with other campus departments to support and promote student success. Be proactive in finding resolutions to unique situations in a timely manner. This position will effectively communicate complex and confidential information with a customer service focus. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to the community college philosophy. Primary work location is on LCC’s Main campus, and requires nights, weekends, and travel to various campus locations as needed.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan.
Final candidates will be subject to a criminal background check as part of the employment process.
