Business Development Representative
Location: Alpena, MI
Company: Pro-Cal Innovations, LLC (PCI)
About Pro-Cal Innovations, LLC
Pro-Cal Innovations, LLC is a U.S. manufacturer specializing in high-quality conveyor components for the material handling industry. PCI is recognized for its engineering expertise, commitment to precision manufacturing, and ability to deliver custom, application-specific solutions quickly and reliably. As a growing organization, PCI empowers motivated team members with comprehensive training and clear opportunities for advancement. ProCal Innovations LLC. (pcimfg.com)
Position Overview
PCI is seeking a motivated and detail-oriented Business Development Representative to help drive company growth through new customer acquisition and strategic expansion of existing accounts. This team member will focus on building strong customer relationships, managing account activities, conducting proactive sales outreach, promoting PCI’s products and services, and supporting occasional quote or order processing needs.
This role is ideal for someone who thrives in a goal-oriented environment, enjoys communication-driven work, and is eager to make a measurable impact on business growth.
Key Responsibilities
- Build and strengthen customer relationships through proactive communication.
- Conduct outbound sales calls to promote PCI products and services.
- Identify new business opportunities and support expansion of existing accounts.
- Develop and execute strategic growth plans for targeted customers.
- Manage account activities, ensure follow-through, and maintain organized communication records.
- Occasionally support quote and order processing.
- Collaborate with internal teams to ensure customer needs and opportunities are addressed.
- Represent PCI with professionalism and a solutions-focused mindset.
Skills Needed
- Strong verbal and written communication skills.
- High attention to detail and accuracy.
- Confidence and clarity in phone-based interactions and customer outreach.
- Effective organization and time management skills.
- Ability to work independently and stay focused on goals.
- Positive attitude and strong internal motivation.
Knowledge Requirements
- Understanding of basic sales and customer relations concepts.
- Familiarity with customer service or phone-based sales environments.
- Working knowledge of Microsoft Office tools (Word, Excel, Outlook).
- Basic understanding of order processes, CRM use, or account management (preferred).
Ability to Implement
- Apply product and application knowledge to customer conversations.
- Build rapport with customers and identify opportunities that align with PCI offerings.
- Execute structured outreach and follow-up strategies.
- Manage account workflows and communication timelines effectively.
- Adapt to new tools, processes, and product information through PCI’s training program.
- Maintain professionalism, persistence, and accuracy in all interactions.
Benefits of Working at PCI
High-performing, full-time employees enjoy a robust benefits package, including:
- Competitive pay based on competency
- 100% employer-paid health insurance and HSA for employees
- Flexible paid time off and holidays
- 401(k) with employer matching
- Discretionary bonuses
Salary: Negotiable based on experience.
Join Our Team
We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that values innovation, collaboration, and professional growth. We look forward to seeing how we can succeed together.
