Employment Type:
Full time
Shift:
Day Shift
Description:
The Business Office Manager (BOM) at Heartwood Lodge is responsible for overseeing the financial, administrative, and business operations of the community to ensure accuracy, compliance, and exceptional service to residents and families. This role plays a critical part in supporting the mission of Heartwood Lodge by maintaining sound financial practices, ensuring regulatory compliance, and fostering positive relationships with residents, families, and team members.
The ideal candidate is highly organized, detail-oriented, compassionate, and experienced in long-term care or senior living business operations.
Key Responsibilities
Financial & Billing Operations
Oversee all business office functions including accounts receivable, accounts payable, resident billing, and collections
Ensure accurate and timely billing for Medicare, Medicaid, private pay, and insurance
Monitor resident trust accounts and ensure compliance with state and federal regulations
Prepare financial reports, census data, and monthly summaries for leadership review
Collaborate with corporate finance or accounting teams as applicable
Resident & Family Relations
Serve as a primary point of contact for residents and families regarding billing, financial questions, and insurance matters
Provide clear explanations of charges, statements, and financial responsibilities
Support admissions by assisting with financial paperwork, benefit verification, and payor setup
Compliance & Regulatory Support
Ensure business office operations comply with state of Michigan regulations , federal guidelines, and company policies
Maintain accurate records for audits, surveys, and internal reviews
Support the Administrator during state surveys and audits related to financial operations
Human Resources & Payroll Support
Assist with payroll processing , timekeeping, and employee records
Support onboarding and offboarding processes, including new hire paperwork and benefits coordination
Maintain confidentiality of employee and resident information at all times
Leadership & Collaboration
Work closely with the Administrator, department heads, and clinical leadership to support overall community operations
Train and supervise business office staff as applicable
Promote a culture of professionalism, accountability, and resident-centered service
Qualifications
Required
High School Diploma or equivalent. Associates degree preferred.
Minimum 2-3 years of experience in a business office or financial role, preferably in long-term care or senior living
Knowledge of Medicare, Medicaid, private insurance, and long-term care billing practices
Strong computer skills, including proficiency with Microsoft Office and healthcare billing or EHR systems
Excellent organizational, communication, and customer service skills
Preferred
Bachelor's degree in a related field
Previous experience as a Business Office Manager in a skilled nursing or senior living community
Familiarity with Michigan Medicaid processes and long-term care regulations
Core Competencies
Attention to detail and high level of accuracy
Professional and compassionate communication style
Ability to handle confidential information with discretion
Strong problem-solving and time-management skills
Ability to work independently and as part of a leadership team
Physical & Work Requirements
Ability to sit, stand, and work at a computer for extended periods
Occasional lifting of files or office materials (up to 25 lbs.)
Ability to work in an office environment within a healthcare setting
What Perks and Benefits Can You Look Forward to?
Paid holidays and generous Paid Time Off (PTO)
Up to $4,000 in tuition reimbursement annually!
Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
Day 1 Benefits - Low cost medical, dental and vision insurance plans. Enjoy lower cost medical services when you visit facilities within the Trinity Health network.
Daily-pay options
Fast response interview times and job offers!
Why Join Heartwood Lodge?
Heartwood Lodge is a welcoming long-term care community dedicated to providing compassionate, high-quality care to seniors. We value teamwork, integrity, and service excellence-and we strive to create a supportive environment for both residents and employees.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
