CUSTOMER BUSINESS MANAGER
Fully Remote-AR, CA, CT, FL, GA, IL, IN, KS, KY, MI, MN, NC, NJ, OH, PA, TN, TX, VA, and WA
Job Type
Full-time
Description
Sales Key Account Manager - Pet Specialty (Remote)
About Us:
At Hartz, our passion for pets inspires everything we do. For over 100 years, we've been a trusted name in pet care-creating innovative products that strengthen the bond between pets and the people who love them.
As industry leaders, we're constantly pushing what's possible to help pets live happier, healthier, and longer lives. Our diverse, talented team fuels this mission, bringing fresh ideas and genuine dedication to every project.
We're committed to an inclusive, supportive workplace where everyone can thrive-whether you're collaborating onsite or working in a hybrid environment. At Hartz, your contributions matter, and the impact you make extends far beyond our walls.
Join us and help shape the future of pet care-driving bold ideas and meaningful change for pets and the people who love them.
What We Offer ...
Remote Work Schedule: Work remotely from your home office.
Competitive Compensation & Benefits: Receive a generous 401(k) match with immediate vesting.
Generous Paid Time Off: Enjoy up to 34 paid days off annually.
Paid Leaves: Parental leave, Bereavement leave, and Military leave.
Comprehensive Health Coverage: Includes Medical, Dental, Vision, Healthcare FSA, and Mental Health EAP, basic Life insurance and Disability Insurance.
Tuition Reimbursement & Career Growth: Access to tuition reimbursement and other learning and development opportunities.
The Role ...
We are seeking a driven Customer Business Manager to lead and grow our Pet Specialty Channel portfolio, managing key retail partners including PetSmart, Pet Supplies Plus, Tractor Supply, and Petco. In this role, you will drive sales revenue, expand category volume, and achieve territory profit goals across these strategic accounts.
The ideal candidate is a strategic partner who can build strong retailer relationships and position themselves as a trusted industry expert by delivering data-driven insights on consumers, products, and market trends. You will identify new sales opportunities, develop strategic account plans, and collaborate cross-functionally to maximize long-term category growth and performance.
This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment and is passionate about growing brands, delivering insights, and building winning partnerships in the pet specialty retail space. In this position, you will work remotely from your home base, located in one of the following states: AR, CA, CT, FL, GA, IL, IN, KS, KY, MI, MN, NC, NJ, OH, PA, TN, TX, VA, and WA.
Your Responsibilities ...
Strategic Sales and Business Planning
Achieve sales targets for overall territory, customer and category within approved trade spend budget through negotiations with the buyer on sales and product placement.
Develop, monitor, and continually revise assigned accounts' annual business plans.
Analyze point of sale and other sales data; communicate trends, insights, and risks via performance reports to Hartz internal teams, and to accounts' category/replenishment teams. Use data to update and adjust the customer business plan
Identify opportunities for all category and line reviews on an ongoing basis, building a selling story to secure new business as well as increase existing distribution across all categories.
Ensure retail margins and promotions fall within the published brand strategy for all items and categories, including proper shelf position.
Forecast customer events as required.
Conduct regular retail audits of your customers and provide insights both internally and externally with a focus on inventory gaps to drive additional sales volume.
Account and Relationship Management
Build exceptionally strong relationships with key account stakeholders through consistent communication and meetings.
Collaborate closely with internal Brand and Customer Planning teams and external broker partners to pinpoint significant opportunities within these major regional grocery accounts. Develop and implement strategies and programs aimed at generating profitable and incremental sales.
Understand and convey account strategies and goals to the internal Hartz team.
Attend/participate in industry and customer events, trade/trade show events, and company sales/marketing meetings.
Operations and Administration
- Effectively manage the administrative responsibilities, including price change forms, deductions, expense reports and selling and planning schedules.
Requirements
You'll Need ...
Education & Experience: Bachelor's Degree in a Business-related discipline with 2+ years of direct sales experience (or 5+ years direct sales experience in lieu of degree) calling on National Pet Specialty retailers
Data Analysis & Presentation Skills: Experience with category management, fact-based selling techniques (point of sale and syndicated data analysis), and the ability to create, develop, and present this information compellingly from scratch
Vendor Portals: Proficiency utilizing PetSmart/Petco vendor portals is preferred
Negotiation Skills: Proven negotiation skills, demonstrated ability to finalize business, and expand current account list
Technical Proficiency: Proficiency with Microsoft Office Suite programs
Business Travel: Willingness and ability to travel (6-8 times a year)
The anticipated base salary range for this role is between $115,000 and $120,000 and eligible for a 20% sales incentive bonus opportunity. The specific salary offered will depend on the candidate's qualifications and experience for this position.
If this sounds like a good match and you want to learn more about this exciting role, get in touch with us today!
Hartz is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.
#2026-05
Salary Description
$115K-120K
