It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Temp Sales Support Analyst - The Auto Club Group
What you will do:
This role is a temporary assignment for 90 days reporting onsite to our Dearborn, MI location. The rate of pay is $24 - $25 an hour.
Provides support to Auto Club Group (ACG) sales/club delivery systems including input, analysis, research and maintenance of agent pay issues/club service issues. Acts as a resource for management and agent questions pertaining to various sales and/or club issues (e.g. agent number changes, agent appeals, technical support, product and payments, agent appointments, agent contests and recognition programs, club products: tickets, driving permits, legal fee reimbursements, etc.). Analyzes data and maintains computer tables to ensure accurate reports and management information.
Provides support to the customer service helpline and/or responds to telephone inquiries and e-mail requests. Documents and maintains records to track problems/concerns regarding various pay or product issues. Analyzes and processes information that may include the following: house book cuts for agents, pay information to accounts, agent award measurements, ticketing inventories, agent commission adjustments/exemptions, etc. Works with various departments (Payroll, Corporate Disbursements, General Counsel, etc.) in support of field/club operations and may develop communication and/or assist in the development of training programs to ensure field personnel have current information regarding updated processes and revised/new programs.
We're looking for candidates who:
Required Qualifications:
Education:
College level coursework in Business Administration, Computer Science, Marketing, Communications or a related field, or related work experience in a customer service or business administration environment.
Experience:
P.C. software applications (e.g. Excel, Word, Access, Callidus, PeopleSoft, etc.)
Database record maintenance and reporting
Navigating multiple sources of information and applying information as needed
Investigating problems and providing information and timely follow-up to customer/client
Preparation and presentation of materials
Analyzing, interpreting and summarizing technical information
Performing basic mathematical calculations including statistics
Serving as a team member on projects
Knowledge and Skills:
Developing and analyzing system generated reports and data relating to various sales support functions (e.g. sales production, commissions, incentive payments, agent recognition/contests, ticket inventory, change of agent, agent appointments, etc.)
Responding to customer service helpline/telephone inquiries/e-mail requests
Developing and documenting standards, methods and procedures
Working in a team environment and communicating effectively with others
Working independently and setting appropriate priorities to meet deadlines
Strong writing skills for report/technical writing. (A writing sample may be required at time of interview)
Preferred Qualifications:
Knowledge and skills:
Commission registers and reports
Sales policies and procedures
Travel policies and procedures
Sales compensation and/or transfers
IPM
Sales rules
Intranet/internet on-line documentation
Payroll files
Agent support functions
Branch ticketing procedures
Branch policies and procedures
Maintaining statistical and financial records for accounting purposes
Work Environment
Works in a temperature-controlled office environment.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in... For full info follow application link.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.
