Title: Specialist I, IT (Process Innovation)
Reports to: Manager IT
Location: Holland, MI
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com
Summary:
In this role, you will support and drive Process Innovation (PI) initiatives by operating, stabilizing, and improving manufacturing and logistics IT systems. You will work closely with production and logistics teams, headquarters PI organizations, IT developers, and external partners to structure operational pain points into clear requirements and execute system enhancements, expansions, and standardization initiatives.
Responsibilities:
Operate and stabilize manufacturing production and logistics IT systems, including on-site support
Perform end-to-end issue resolution: identify symptoms ? analyze causes ? take action/prevent recurrence.
Check logs/data/integration flows, trace causes using DB queries if necessary.
Collaborate with IT developers/partners to incorporate modifications/improvements.
Respond to user inquiries/issues (including Help Desk functions), document and standardize operation guides/manuals.
Analyze production/logistics processes (As-Is/To-Be) and identify improvement tasks.
Collect pain points from the field/user perspective and define/specify requirements.
Convert functional/business requirements into clear documentation (specifications).
Collaborate with the headquarters PI organization to apply/improve standard processes and IT systems on-site.
Support test planning/execution, user training, and stabilization/continuous improvement after launch.
Execute/manage HQ standard IT system construction and function expansion (roll-out) projects.
Manage scope/schedule/risk/quality, verify deliverables.
Lead collaboration and communication with headquarters/on-site/partners (vendors).
Support stabilization after application, identify advanced tasks, and establish improvement roadmap
Follow LGESMI cleaning SOPs during downtime (e.g., line stop, waiting time), including cleaning designated machines and surrounding work areas
Maintain workplace cleanliness in accordance with 5S3R standards
Perform other duties as assigned
Qualifications:
Bachelor's degree preferred or equivalent relevant experience
Interest in or understanding of manufacturing, production, or logistics environments
Ability to logically analyze problems and communicate effectively with internal teams, developers, and partners
Ability to structure, document, and clearly specify system and business requirements
Ability to transform ambiguous requests into verifiable requirements and criteria
Bilingual Korean/English preferred
Experience:
0-3+ years of experience in Information Technology, Manufacturing Systems, Process Innovation, or related field
Experience supporting or operating production/logistics IT systems preferred
Experience with system integrations, interfaces, or data analysis projects preferred
Skills:
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work flexible hours as needed to support production operations
Ability to work flexible hours to support collaboration with HQ and global sites
Basic SQL, database analysis, or programming knowledge (Java, C#, etc.) preferred
LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO
