Manager, Enterprise Systems
Main Office
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Job Summary
The Manager, Enterprise Systems provides strategic leadership and operational excellence across Sun's enterprise applications portfolio. Reporting to the Sr. Director, Enterprise Systems, this role acts as a trusted advisor and execution partner, ensuring system initiatives align with organizational priorities. The Manager, Enterprise Systems, establishes and evolves system management standards, mentors the Enterprise Systems Team, and ensures seamless product ownership across core business systems. As both a leader and a hands-on contributor, this position drives innovation, builds team capability, and ensures systems are configured and supported with a customer centric mindset. Success in this role requires strong judgment, adaptability, and the ability to operate with urgency and precision in a fast-paced, high-performance environment.
Job Duties
Oversee a diverse portfolio of enterprise applications, including but not limited to Sun's enterprise resource planning solution, procurement platform, and RV reservations system. (Essential)
Leads collaborative efforts to ensure systems operate smoothly and are supported with a customer-centric approach. (Essential)
Partners with Innovation & Technology team leadership to assess and refine Sun's enterprise system management standards, methodologies and best practices. (Essential)
Provides daily management and oversight to the Enterprise Systems Team. (Essential)
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
Oversees system roadmap and configuration across enterprise applications.
Maintains and develops expertise in software capabilities, both current and on future release roadmap.
Guides the Enterprise Systems Team in partnering with stakeholders and customers across the organization to inform and gain buy-in on the product, vision, strategy, features, and prioritization.
Establishes, reviews, and maintains internal documentation to support system administration standard procedures.
Works collaboratively with cross functional teams to coordinate system implementations and upgrades including timing, testing, and rollout.
Collaborates with all levels of system support and ticket management to ensure efficient escalation and resolution of issues, and to maintain excellent customer service standards for the organization.
Handles property acquisition, disposition, and conversion support across enterprise applications.
Directs the actions of the Enterprise Systems Team in relation to dashboard and workflow building and maintenance.
Acts as relationship management point of contact and escalation with key software vendor contacts for enterprise applications.
Addresses and resolves issues and conflicts to ensure optimal outcomes for the Sun team.
Researches emerging trends, including AI capabilities, that may apply to the enterprise and drives adoption strategy.
Drives feature requests with software vendors, project support teams, and the internal development team.
Leverages enterprise collaboration tools to drive clear communication, stakeholder alignment, and transparency.
Assigns the Enterprise Systems Team resources and prioritizes efforts, ensuring efficient utilization and enterprise support.
Establishes processes to track, perform, and support required information technology general controls.
Other duties as assigned.
Requirements
High School Diploma or GED (Required)
Bachelor's Degree in Information Technology or related field (Required)
7 years in in product ownership, system administration, or system support role (Required)
Excellent written and verbal communication skills
Demonstrated ability to manage multiple competing priorities
Proven record of continually seeking learning opportunities
Excellent customer service skills
Proven record of collaboration across stakeholder groups
Ability to understand and translate the voice of business customers
Ability to think creatively to solve customer requests using configuration
Strong negotiation, presentation, and reporting skills
Highly organized with strong attention to detail
Advanced proficiency in Microsoft Office Suite and Microsoft Visio
Ability to take initiative and embrace change
Knowledge of configuration and support best practices and methodologies
Strong judgement and critical thinking to distinguish between urgency and importance
Ability to maintain composure and objectivity under pressure
Must have a valid driver's license
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
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ACCESSIBILITY ASSISTANCE
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [email protected]. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.
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Southfield, MI, US
Employment Type: Regular
Classification: Full Time
Job Reference: 135114
