Adecco is currently assisting one of its clients in their search for a Field Technical Support Consultant in Allen Park, MI or near by city!
Pay rate: $17.97/hr - 23.52/hr (dependent on experience)
Shift availability: Mon - Fri, 8a-5p (onsite)
For instant consideration for this role, click on Apply Now and upload your resume.
A Dispute Analyst manages and resolves disputes between client and its customers or partners. Specializes in handling disagreements or conflicts related to financial transactions, billing discrepancies, or other issues arising during the order to cash operations. Timely resolution is critical to minimize cash flow impact.
Responsibilities for this Field Technical Support Consultant but not limited to:
Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
Responds to common service, product, technical, and customer relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Education/Certification Requirements:
Experience requirements for this Field Technical Support Consultant :
3+ years of experience in a related field
Basic knowledge of HP products and services
Ability to communicate effectively to a technical level and first-level management within an organization
Active listening skills
Strong problem-solving skills
Conceptual understanding of IT environments
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a Field Technical Support Consultant position in Allen Park, MI APPLY NOW for instant consideration!
Pay Details: $17.97 to $23.52 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
