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?Interdepartmental and Interdisciplinary Collaboration – The Clinical Care Coordinator is responsible to maintain effective interpersonal communication and working relationships with all leaders, staff, physicians, and other key stakeholders. As assigned, the Clinical Care Coordinator will participate actively in interdisciplinary program meetings with the goal of evaluating and improving the care provided at Mary Free Bed at Covenant.
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?Accreditation and Regulatory Responsibilities –The Clinical Care Coordinator assists the Nurse Manager and the Program Director with implementing policies, procedures, and processes that align with regulatory, accreditation, and state hospital standards. The Clinical Care Coordinator will serve as a resource for staff in these areas.
?Service Pillar of Excellence
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?Customer Service – Each Clinical Care Coordinator is required to demonstrate excellent customer service standards and behaviors, while interacting with patients, family members, physicians, and colleagues. The Mary Free Bed Standards of Behavior outlines expectations for performance in this area. Each CCC must deal discreetly and sensitively with confidential information, and as needed, will perform customer service recovery with patients and families members. The CCC will also take active steps to assist staff members to recognize unique cultural and religious needs of patients and families and integrate these needs into a patient-specific plan of care that aims to exceed the expectations of each patient and family.
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?Physician and colleague relationships – Interdisciplinary team integration and collaboration across disciplines to provide patient-centered care is a priority at Mary Free Bed. Maintaining effective working relationships with admitting and consulting physicians is an important responsibility of the CCC. Each CCC is responsible to develop and maintain professional working relationships with colleagues from other disciplines that are involved in the care of each patient and family. When challenging situations are identified by staff members, the CCC will assist with problem solving and service recovery, as appropriate.
?People Pillar of Excellence
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?Employee Competency – Each CCC employed at Mary Free Bed at Covenant is responsible to perform within the policies, procedures, and standards of care set by the organization. This often requires demonstration of competency to meet regulatory and accreditation requirements and in alignment with recognized standards of care and best practice benchmarks. Each CCC is responsible to demonstrate competency in those areas required by the department, within the defined time frame. Additionally, the CCCs will assist the Nurse Manager and/or Program Director with assessment of competencies for new and existing staff members, and will share concerns promptly when they are identified.
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?Professional Work Environment – A culture of professionalism, respect, and accountability is critical to fulfilling the mission of Mary Free Bed at Covenant. Each CCC is responsible for encouraging a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, acceptance of change, enthusiasm, and pride. As opportunities for celebration and opportunities for improvement are identified, each CCC will share these expectations with staff members, and will collaborate with the Nurse Manager and/or Program Director to achieve improvement.
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?Employee Safety – Each employee within the Nursing Department is responsible to follow all policies and procedures related to employee safety. When risks to employee safety are identified (self or others), each CCC will take appropriate steps to reduce those risks, communicate with the staff, and to maintain a physical work environment that reflects the high quality nursing services delivered at Mary Free Bed at Covenant.
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?Staff Selection, Development and Mentoring – As requested by the Nurse Manager, the Clinical Care Coordinator will assist with employee selection and the orientation process for new team members. Interview questions and feedback will be presented professionally and tactfully, and information discussed during the interviews will remain confidential, if needed. The Clinical Care Coordinator will maintain open communication with the RN preceptors and the Nurse Educator to provide a comprehensive orientation for the new team member.
Essential Job Qualifications
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Strong critical thinking, decision-making, delegation, and leadership skills are required to work as a CCC at MFB at Covenant.
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Must be able to work effectively under time requirements and deadlines, problem-solve when facing unexpected issues, handle interruptions, and prioritize effectively.
