Front Desk Associate – Preferred Chiropractic PLLC
Position Summary
The Front Desk Associate serves as the first point of contact for patients entering the clinic. This role is responsible for creating a warm, welcoming environment while efficiently managing administrative and scheduling tasks that keep the office running smoothly. The ideal candidate is personable, detail-oriented, and able to multitask in a fast-paced healthcare setting.
Key Responsibilities
Patient Interaction & Customer Service
- Greet patients warmly upon arrival and ensure a positive first impression.
- Answer phone calls, respond to inquiries, and provide accurate information about services, office policies, and appointment availability.
- Check patients in and out, ensuring all demographic and insurance information is accurate.
- Assist patients with forms, intake paperwork, and follow-up instructions.
- Maintain exceptional customer service, addressing patient concerns with professionalism and empathy.
Scheduling & Appointment Management
- Schedule, modify, and confirm appointments using clinic scheduling software.
- Manage provider calendars to ensure efficient patient flow.
- Communicate appointment reminders and handle cancellations or rescheduling requests.
- Track patient visit counts and ensure compliance with care plans.
Billing & Administrative Support
- Collect payments, copays, and outstanding balances at check-out.
- Maintain accurate financial and patient records.
- Assist with filing, scanning documents, and maintaining organized charts.
- Support office staff and chiropractors with various administrative tasks as needed.
Office Maintenance & Professionalism
- Keep the front desk and waiting area clean, orderly, and stocked with necessary materials.
- Ensure a professional atmosphere that aligns with the clinic’s values.
- Follow privacy and HIPAA guidelines to protect patient information.
Qualifications
- Strong Attendance record
- Previous experience in a chiropractic, medical, or wellness office preferred, but not required.
- Strong customer service and communication skills.
- Proficiency with computers and scheduling or EHR systems (training provided if necessary).
- Ability to multitask and stay organized in a busy environment.
- Professional appearance and friendly demeanor.
- High school diploma or equivalent.
Physical Requirements
- Ability to sit, stand, or walk for extended periods.
- Occasional light lifting of office materials or supplies.
