Position Title:
Business Services Representative - Great Lakes Bay Michigan Works! (On-Site)
Division/Department:
Michigan Works Employment Services
Employee Group:
Administrative/Professional
Status:
Full Time
Starting Salary: $47,600 – $51,000 annually; commensurate with qualifications and experience
Position Summary Information
Position Accountabilities and Essential Functions
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion.
Purpose:
Delta College serves as the region’s leader in workforce training and has a team of Business Service Representatives placed at the Great Lakes Bay Michigan Works! offices. The Business Service Representative team works directly with employers to provide outstanding customer service while promoting the services of Great Lakes Bay Michigan Works!
The Business Services Representative’s role is to form relationships with employers in the Great Lakes Bay region and assist them in ways that make them more profitable. Individuals in this role will be assigned to a Michigan Works! service center in Bay, Midland, Saginaw, Gratiot, or Isabella County. The majority of the workday is spent in the business community serving as a primary liaison between Great Lakes Bay Michigan Works! and employers. Travel is an essential function of this role.
The primary duty is to serve in a salesforce capacity by establishing employer relationships and taking orders for employment and business services. This is a grant funded position.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Employer Outreach and Relationship Development
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Provide consultation and information to employers regarding available services
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Conduct presentations and public speaking engagements
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Prospect businesses not currently utilizing GLBMW services
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Communicate services of partner organizations
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Take orders, sell services effectively, and manage objections
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Develop and update Recruitment Resource Package
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Maintain awareness of business expansions, hiring trends, and economic conditions
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Conduct outreach through job fairs, civic events, and business visits
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Maintain professional relationships with business and community organizations
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Attend business events (Chamber meetings, VSHRM, economic development meetings)
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Manage account territory and maintain repeat business relationships
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Record employer outreach and activity in CRM system
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Market employer training grant funding opportunities
Business Customer Service and Technical Support
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Open and troubleshoot State of Michigan labor exchange system business accounts
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Enter, modify, and deactivate job advertisements
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Conduct resume searches and screening
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Write job advertisements and provide internet posting guidance
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Provide employer training and technical assistance on labor exchange system features
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Coordinate with Michigan Works Administration and MEDC as appropriate
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Schedule and coordinate Single Company Job Fairs and interview rooms
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Serve as on-site point of contact and ensure proper event setup and teardown
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Maintain knowledge of labor market information and job seeker trends
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Conduct follow-up customer service calls
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Identify difficult-to-fill positions and skill gaps and communicate to leadership
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Assist employers with training grant applications and ongoing grant oversight
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Refer apprenticeship inquiries to Apprenticeship Specialist and follow up
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Prepare routine and special reports
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Coordinate with program managers and front-line staff for employer event success
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Support career exploration and employee fairs as assigned
Required Qualifications
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Bachelor’s Degree
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Intermediate skill level in Microsoft Word, Excel, and Outlook
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One to three years of experience in Sales, Business, or Human Resources
Additional Experiences Considered
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Four or more years of experience in sales, business, or human relations
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Two or more years of Michigan Works program experience
Application Deadline
Position will remain open until filled. First consideration will be given to applications received by March 16, 2026. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.
Special Instructions to Applicants
Complete an on-line application and attach a cover letter with position title, resume, and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.
Posting Specific Question
Required fields are indicated with an asterisk (*).
If you selected "Other" above, please tell us where you heard about this posting.
(Open Ended Question)
Applicant Documents
Required Documents
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Resume
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Cover Letter
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Transcript 1
Optional Documents
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Letter of Recommendation 1
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Letter of Recommendation 2
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Letter of Recommendation 3
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Professional Certifications or Licensures
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Transcript 2
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Transcript 3
