Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People- be empathetic and help create a place where everyone belongs.
Grow with purpose-Be inspired by our higher callingofimproving lives.
Be Alight-act with integrity, be real and empower others.
It'swhywe'reso driven to connect passion with purpose.Alight helps clients gaina benefitsadvantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absencemanagementand navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more atcareers.alight.com.
Alight requires all virtual interviews to be conducted on video.
We are seeking a Delivery Specialist to support service delivery for the Retiree Health Solutions Department by managing small to medium projects, coordinating with stakeholders, and ensuring timely completion of tasks. This role will monitor quality, identify process improvements, and adapt to changing priorities. Strong, professional communication is essential, as the position operates within a global and virtual environment
RESPONSIBILITIES
Support end to end enterprise service delivery including agent pre-onboarding, licensing, contracting, and certifications.
Independently handle complex tasks such as escalations, report analysis, and communication to key stakeholders
Manage projects, coordinating with clients, carriers, third parties, and other company services
Build personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences
Participate in internal user acceptance testing and integration testing
Ensure SOPs for processing are up to date and match requirements
Monitor and track service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities
Manage multiple carrier agent readiness to sell processes
Partner with carrier contacts to document the readiness process, communicate status updates, report issues/risks, and obtain resolution.
REQUIREMENTS
Strong communication, presentation, and interpersonal skills
Effective problemsolving, analytical thinking, and active listening
Excellent organization, attention to detail, and ability to prioritize multiple tasks
Ability to work effectively in a team and remote environment
Working knowledge of administrative systems and collaboration tools (WebEx Teams, Microsoft Teams)
Intermediate to Expert knowledge of Microsoft applications (Word and Excel)
Bachelor's degree or equivalent work experience required.
Flexible Working
So that you canbeyour best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs"5 yearsin a row.
Benefits
We offer programs and plans for a healthy mind, body,walletand life becauseit'simportantour benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuingeducationand training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you bemadean offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitmentto Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure thatpersonswith disabilities areprovidedreasonableaccommodationsfor the hiring process.If reasonable accommodation is needed, please [email protected].
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an
