Description
CU*Answers is looking for a detail-oriented and organized Business Continuity Coordinator to support and strengthen our Business Continuity and Disaster Recovery programs. This role plays a key part in developing, maintaining, and coordinating documentation and recovery efforts across the organization, our partners, and client credit unions.
What You'll Do
Develop, maintain, and publish Business Continuity and Disaster Recovery documentation
Create procedural guides, policies, templates, flowcharts, and reports
Assist with planning, coordinating, and documenting rollover and recovery events
Gather and consolidate information from staff, vendors, and clients into BC/DR plans
Support project coordination for internal initiatives and client engagements
Schedule meetings, track project progress, and follow up on action items
Apply independent judgment to manage competing priorities and sensitive information
What You Bring
High school diploma, GED, or equivalent work experience
1-2 years of office experience, preferably in IT or business continuity
Associate degree in a business or IT-related field preferred
Strong project management, organization, and documentation skills
Excellent written and verbal communication skills
High attention to detail and ability to handle confidential information
Familiarity with basic information security and system recovery concepts is a plus
Ability to work collaboratively with internal teams and external clients
Willingness to travel as needed (locally and nationally)
Valid driver's license with an insurable driving record
Regular and reliable attendance
Why You'll Love Working With Us
Supportive, team-oriented culture
Opportunities to grow your skills
A meaningful role supporting credit unions and their communities
Work with cutting-edge technology in a growing organization
What is CU*Answers?
CU*Answers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!
Requirements
WORK ENVIRONMENT & PHYSICAL ACTIVITIES
CU*Answers operates in a professional office building setting. Some job assignments at CU*Answers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*Answers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
NOTICE
This job description is not intended to be, nor should be construed as a contract for employment. CU*Answers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*Answers has defined this position to be.
CU*Answers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*Answers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*Answers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.
CU*Answers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CU*Answers is an Equal Opportunity Employer.
CU*Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CU*Answers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.
