Job Details

The Community Support Navigator (CSN) plays a vital role in helping clients and families overcome barriers to accessing essential community services and resources. This position provides culturally competent and language-accessible support through holistic care management and community outreach. Reporting directly to the Program Services Manager, the CSN ensures clients receive the assistance they need to improve their quality of life while promoting equitable access to services.

Responsibilities

• Provide high-quality navigation services for clients facing barriers when accessing systems such as legal, healthcare, and social services.
• Assist clients with completing applications for programs like SSI, Medicaid, SNAP, SER, WIC, Childcare, and other support services.
• Perform practical tasks for clients, including filling out forms, reading and interpreting letters, and making phone calls to agencies with English-only staff (e.g., hospitals, DHS).
• Identify and assess client needs to develop actionable plans aimed at improving their quality of life.
• Receive and process referrals from community agencies, ensuring language-accessible and culturally competent navigation services.
• Refer clients to trusted agencies and community partners for additional resources and support to overcome barriers.
• Collect, maintain, and input accurate client data into various systems, including intake forms, case notes, and progress reports.
• Generate monthly reports to track outcomes for multiple grants and provide data insights for leadership as needed.
• Attend meetings and training sessions to stay informed about social service trends and issues.
• Offer insights and feedback to improve service delivery and program effectiveness.
• Engage in community outreach activities to increase awareness and accessibility of services.
• Maintain the confidentiality of all client information, ensuring adherence to organizational and legal standards.
• Ensure proper use of release forms and compliance with data privacy regulations.
• Perform other duties as assigned and work occasional evenings and weekends as needed.

Qualifications

• Associate’s degree in Human Services, Social Work, Sociology, or a related field; equivalent employment experience will be considered.
• Experience managing a caseload is preferred.
• Must be Bilingual in Spanish both oral and written.
• Bilingual in Spanish and English (oral and written) is required.
• Excellent verbal and written communication skills.
• Strong customer service skills, with the ability to interact effectively with individuals from diverse backgrounds and socioeconomic challenges.
• Proficiency in Microsoft Office Suite; experience with data collection and report writing is preferred.
• Strong organizational skills with the ability to prioritize tasks effectively.
• A compassionate and client-focused approach to service delivery.
• Commitment to equity, diversity, and cultural sensitivity in all aspects of work.