Overview
Who is HearingLife:
HearingLifeis a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.
Pay: $ 16-20/hr + Monthly Bonus Opportunity
Full Time, On Site
Location: Portage, MI
Benefits:
PTO & Paid Holidays
Work-Life balance is VERY important to us!
Medical, dental, vision, and HSA
401K+ Match
Maternity Leave
Short Term and Long-Term Disability coverage
Free Life Insurance
Pet Insurance
Steeply discounted Hearing Aids and Products for you and your family members.
Daycare Flex Savings Plan
Growth and development opportunities
Responsibilities
You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.
Daily Tasks:
Welcome all patients and maintain high level of customer service
Inbound and outbound phone calls, 50-75 per day
Schedule & confirm all patient appointments
PPI Intake and processing
Collect and verify medical insurance information for patients
Ordering and receiving office supplies
Payment processing
Hearing Aid supplies inventory management
Maintain office cleanliness
Uphold and maintain all HIPPA standards
Growth Opportunities at HearingLife for Patients Care Coordinators!
Comprehensive Onboarding:At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.
Hearing Instrument Specialist Apprentice Program:Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manger about this program!
Qualifications
Education and Experience
High school diploma or GED required; college degree preferred.
Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
Skills and Abilities
Strong interpersonal and communication skills (verbal and written).
Exceptional organizational skills with attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.
We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment
without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
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