Job Duties:
- Greet and assist patrons of all ages at the Circulation Desk, on the phone, and in person
- Handle cash transactions for overdue fines, copying and other fees
- Provide computer and other technology assistance
- Process incoming and outgoing interlibrary loan items
- Assist with One-on-One computer tutoring
- Process withdrawn materials
- Assist with projects
- Assist with shared duties (shelving, covering items, etc.)
- Other duties as assigned
Requirements:
- Associates Degree or some college course work
- Minimum one year of customer service experience
- Library experience
- Ability to provide superior customer service to library users of all ages
- Strong computer skills; experience with Excel, Publisher, Google Docs preferred
- Experience with TLC CARL or other library computer software preferred
- Excellent communication and interpersonal skills
- Ability to operate standard office equipment such as a copy machine and fax machine
- Ability to work cooperatively with library staff in a team environment
- Ability to produce neat, accurate and timely work within an established timeframe
- Excellent written and oral communication skills
- Must be able to lift and push a minimum of 25 pounds
LANGUAGE SKILLS:
Ability to read, analyze, and interpret professional journals, policies and procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure documents. Ability to effectively present information and respond to questions from groups of managers, clients, patrons, and the general public.
MATHEMATICAL SKILLS:
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret instructions and procedures.
CERTIFICATES, LICENSES, REGISTRATIONS:
Eligible for Michigan Public Library Certification
Must be appropriately licensed to operate city-owned vehicles consistent with work assignment.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, sit, stoop, kneel, or crouch.
The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours: Days, evenings, and two weekend shifts per month. Some evening and weekend shifts required.
Salary: $14.00/hr.
Benefits: Employee Assistance Program; 457(b) Retirement Account
HOW TO APPLY:
Please visit the City of Romulus website to apply for this position at www.romulusgov.com/jobs.
Applications can be submitted online. If a paper application is needed, please visit the Human Resources Office at Romulus City Hall at 11111 Wayne Road, Romulus MI 48174 to apply.
APPLICATIONS WILL BE ACCEPTED UNTIL THE POSITION IS FILLED
Prepared in compliance with:
Romulus Policies and Procedures Manual
Americans with Disabilities Manual
Equal Employment Opportunity Act
