Position: Program Assistant – Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA)
Classification: PA 01-03 ($17.44 - $18.60 - $19.68)
Hours: 40 per week
Weeks: 52/year
Supervisor: 0-5 Head Start Coordinator
Positions Supervised: None
Mission Statement
EightCAP, Inc., improves our community by collaborating with private, government, and community organizations to deliver programs that alleviate the causes of poverty and its effects, allowing individuals to become self-sufficient.
Role Overview
The Program Assistant – ERSEA has a critical role in ensuring the ongoing enrollment and full utilization of the Head Start program. This position supports all aspects of ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance) requirements by assisting with application processing, eligibility verification, data management, family communication, and community outreach. The Enrollment Program Assistant - ERSEA ensures compliance with all federal Head Start Performance Standards, state requirements, and Agency policies while providing exceptional customer service to families and community partners.
Key Responsibilities
- Assist: Support families in completing Head Start/Early Head Start applications, both in person and electronically.
- Data Entry: Enter and maintain accurate data in ChildPlus or other designated databases, including applications, eligibility, waitlist, attendance, and enrollment status.
- Collaborate: Maintains positive, professional relationships with community partners to promote strong ongoing collaboration. Provides updates and resources to partners to support joint recruitment efforts.
- Communication: Assist with communication between departments regarding enrollment status, eligibility updates, or family needs.
- Reporting: Generate reports on enrollment trends, attendance, eligibility, and waitlists for supervisors and program management.
- Customer Service: Provide prompt, respectful, and supportive communication to families and community partners through phone calls, emails, and in-person visits.
- Compliance: Maintain secure records, update data systems promptly, follow ERSEA procedures consistently, generate accurate reports, and protect family confidentiality.
- Support: Connect families with other 0-5 Head Start staff who can provide additional services, including Education, Family Service, Health, Disabilities, and Mental Health.
- Perform Other Duties as Assigned.
Our CORE Values at Work
- Accountability: The General Program Assistant - ERSEA exhibits emphasis on integrity, efficiency, and diligence in all aspects of program eligibility and collaboration with partnering programs.
- Communication: The General Program Assistant – ERSEA coordinates with community partners to ensure families receive accurate information and follow-up support regarding enrollment.
- Compassion: The General Program Assistant – ERSEA speaks patiently, clearly, and respectfully to help families navigate the enrollment process.
- Empowerment: The General Program Assistant – Family ERSEA encourages families to ask questions, provide information, and express preferences regarding their child’s enrollment.
Qualifications
- High School Diploma or GED, associate’s degree or coursework in early childhood education, human services, social work, or related field preferred.
- Proficient in computer systems, including data entry, database management, and Microsoft Office software (Excel, Word, PowerPoint, etc.)
- Experience in administrative support, data entry, or office operations.
- A valid Michigan driver’s license with a satisfactory driving record.
- A criminal records background check, including fingerprint checks.
Benefits
Benefits include health, dental, vision, life insurance, AD&D, medical flex, and a 401k with a 5% employer match on your one-year anniversary.
EightCAP, Inc. is an equal Employment Opportunity Agency. Auxiliary aids and services are available upon request to individuals with disabilities.
