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Role Overview
Humana's Primary Care Organization (PCO) is a national leader in senior-focused, value-based care, with over 340 centers across eight states under the CenterWell and Conviva brands. As a payor-agnostic, wholly owned subsidiary of Humana, the PCO delivers a team-based care model where physicians lead multidisciplinary teams to support patients' physical, emotional, and social well-being.
Our newest initiative, CenterWell Medical Group (CWMG) , is redefining how seniors' access and experience healthcare. Through a virtual-first platform, we provide comprehensive primary and preventive care-anytime, anywhere. This innovative model closes care gaps, improves outcomes, and empowers patients to take control of their health, while equipping clinicians with advanced tools to enhance care delivery and engagement.
The CWMG digital platform includes, but is not limited to, Genesys telephony systems and athenahealth's electronic medical record (EMR), enabling seamless communication, care coordination, and clinical documentation across virtual care settings.
We are looking for a visionary, strategic, and execution-oriented Lead Product Owner to drive the strategy, development, and continuous optimization of this platform. In this high-impact role, you will be instrumental in shaping the future of digital health by delivering innovative, patient-centered solutions that improve access, quality, and continuity of care.
You will lead the strategic vision, roadmap, and execution of digital-first care experiences, working at the intersection of technology, clinical operations, and user experience. Partnering with cross-functional teams-including clinicians, engineers, user experience, and business stakeholders-you will deliver scalable, clinically impactful solutions that enhance patient engagement, health outcomes, and care coordination. This role requires a forward-thinking product leader with deep experience in digital health, agile methodologies, and cross-functional collaboration.
Responsibilities
Own the CenterWell Medical Group digital product by defining and communicating a clear vision and roadmap, and driving strategy, execution, and continuous improvement aligned with organizational goals and healthcare trends.
Lead the integration and optimization of key platform components, including athenahealth's EMR and the Genesys telephony system, to support clinical workflows, care coordination, patient communications, and call center operations.
Collaborate with engineering, operations, and business stakeholders to ensure seamless interoperability across EMR, telephony, and other digital tools, enabling a cohesive and efficient care delivery experience.
Facilitate agile ceremonies and work cross-functionally to deliver high-quality, user-centered solutions that meet the needs of patients and providers.
Leverage user research, analytics, and clinical insights to guide product decisions, enhance care delivery, and optimize the overall platform experience.
Define and track KPIs to measure product success, communicate progress to senior leadership, and adapt to evolving priorities.
Ensure compliance with healthcare regulations while embedding safety, equity, and quality into all aspects of the product.
Key Outcomes
Product Roadmap Delivery Rate: % of planned roadmap initiatives delivered on time and within scope per quarter (Target: = 90%).
Feature Adoption Rate: % of target users who engage with a new feature within 30 days of launch (Target: = 70%).
Net Promoter Score (NPS): Average NPS score from patient and provider surveys (Target: = +50).
Care Gap Closure Rate: % of identified care gaps closed through digital interventions within a reporting period (Target: = 75%).
Use your skills to make an impact
Required Qualifications
Bachelor's degree in a relevant field (e.g., Product Management, Health Informatics, Business.
5+ years of product management experience, including 2+ years in a senior or lead role, ideally in digital health or virtual care.
Hands-on experience with electronic medical records (preferably athenahealth) and telephony platforms (such as Genesys), including integration, optimization, and support for clinical and operational workflows.
Proven ability to define and deliver product roadmaps using Agile methodologies, including backlog management, sprint planning, and leading agile ceremonies.
Strong understanding of value-based care models, clinical workflows, and healthcare regulations.
Demonstrated success using data, user research, and clinical insights to guide product decisions, improve outcomes, and track key KPIs (e.g., roadmap delivery, feature adoption, NPS, care gap closure).
Excellent collaboration skills with clinicians, engineers, designers, and business stakeholders, and strong communication abilities to influence senior leadership and non-technical audiences.
Willingness to travel up to 25% within the U.S. to support product initiatives and stakeholder engagement.
Preferred Qualifications
Master's degree in business administration, Health Informatics, Public Health, or a related field.
Experience in senior-focused or Medicare Advantage care models, especially within virtual or hybrid care delivery systems.
Certification in Agile or Product Management, such as Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or Pragmatic Institute certification.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$115,200 - $158,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 05-23-2026
About us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emoti
