Support Professional, English
Department: English
Location: Grand Rapids, MI
The Support Professional for the English Department provides essential administrative skills and support for the Department Head, Composition, English as a Second Language and Integrated Reading and Writing faculty and staff, students and visitors of the English Department.
INTERNAL: Only current APSS employees may apply.
Requisition ID: 1063
Position Number: 00001471
Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/apss
Schedule: 40 hours/52 weeks, Monday through Friday, 8:00 AM - 5:00 PM
Compensation: Level B, $18.67 per hour
Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment
Reports to: Department Head
Posting Opens: 2/18/2026
Posting Closes: 3/3/2026
ESSENTIAL JOB FUNCTIONS
• Operate an efficient office and provide high-level secretarial support to the English department head.
• Serve as receptionist for administrative and instructional activities for the Department Head, faculty, and staff, while utilizing excellent professional awareness of legal ramifications when handling sensitive and/or confidential information.
• Greet and direct students, visitors, members of the College, and the public responding in a professional manner to in person requests, and assisting with questions and concerns.
• Process absences and sub pay requests for instructors, ensuring proper forms and approvals.
• Maintain accurate records of absences in PeopleSoft.
• Post departmental schedules on Google Calendar and maintain up-to-date availability spreadsheets for adjuncts.
• Help with scheduling for full-time and adjunct instructors, including creating, updating, and distributing semester schedules.
• Assist with the scheduling of overloads and create availability forms each semester.
• Coordinate with instructors to choose textbooks for courses, ensuring consistency across sections.
• Place book orders for all English classes, including sending book lists to the bookstore and library.
• Maintain an updated department book spreadsheet for the library and campus records.
• Assist faculty using OERs to have access to instructional materials
• Budget/Pro Card/FS Prod:
• Run monthly reports for budget tracking, including classroom supplies, memberships, and printing.
• Manage departmental Pro-Card transactions, ensuring receipts are uploaded for reconciliation.
• Organize materials and supplies for department events such as Open Houses and Advising Days.
• Ensure event setups are complete, including providing necessary swag, magazines, and literature.
• Maintain and expand the library by purchasing Caldecott, Newbery, King, and Belpre books.
• Track and document all books purchased for the library, ensuring two copies are acquired for departmental use.
• Coordinate and update semester schedules by class, location, and modality.
• Work with the Department Head to finalize class assignments for full-time and adjunct faculty.
• Ensure accurate and timely room assignments and schedule updates; address attributes in CSPROD
• Assist with onboarding new full-time and adjunct faculty, ensuring all necessary equipment and resources are available.
• Update contact information, and assist with department meetings and communications, including Zoom meetings and room reservations.
• Maintain records of faculty availability and work with the Department Head for class assignments.
• Update various departmental records, including syllabi, course calendars, and student attendance.
• Assist with maintaining the department's online folders, ensuring documents are up-to-date and accessible.
• Order necessary office and classroom supplies, ensuring inventory is maintained.
• Track students who have taken the placement test and log AI-detected cases in an Excel spreadsheet (date, student ID, name).
• Assist students with testing inquiries, including when tests are unavailable due to SAT or Accuplacer scores.
• Work with the Enrollment Center to activate tests when required.
• For AI detection, assist students with retaking the test and ensure they come to campus if necessary. Log AI cases in the AI spreadsheet, shared with the Enrollment Center.
• Run queries for ARW 100 and IRW 101 students to ensure correct class enrollment.
• Document changes and student discussions.
• Contact misplaced students to discuss class adjustments, unless overridden. Share with the Department Head for further action.
• Check student enrollment status via the Enrollment Request Search in PeopleSoft.
• Student Enrollment:
• Process prerequisite waiver requests for ARW 100, IRW 101/EN 101, EN 102, literature, writing, and ESL classes.
• ESL students must be enrolled by their advisor; we only process the waiver.
• Check transcripts or the equivalency website to verify waiver eligibility. Do not use overrides; inform students about tuition payment.
• If a college is not listed on the equivalency website, request approval from the EN 101/EN 102 Coordinator.
• Enroll students in their requested classes after the waiver is processed, ensuring the correct class number is provided.
• Address issues for students trying to enroll in combined classes due to prerequisite errors. ARW and IRW students must enroll in their respective classes.
• Discuss class modality, schedule, and enrollment options with students.
• Assist students with placement testing, pre-requisite waivers, and enrollment issues.
• Process course prerequisites and support students with registration, ensuring they meet the necessary requirements.
• Provide students with necessary information on registration, placement tests, and related procedures.
• Supervise and guide student workers, ensuring clear task outlines and job expectations.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position
• Performs other related duties as assigned
JOB SPECIFICATIONS
Education
• Associate's degree required or comparable combination of relevant education and experience
Experience
• Minimum of three (3) years of experience in an administrative assistant, customer service position role required
To view the full job posting & to apply, visit https://apptrkr.com/6939733
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