Description We are looking for a dedicated Bilingual Customer Service Representative to join our team in Grand Rapids, Michigan. In this role, you will provide exceptional service to customers, ensuring their needs are met efficiently and professionally. This is a long-term contract position ideal for someone who thrives in a fast-paced environment and enjoys engaging with people daily.
Responsibilities:
Respond to inbound calls, addressing customer inquiries and resolving issues promptly.
Provide clear and accurate information about products and services to customers.
Process and manage order entries with attention to detail and accuracy.
Maintain high-quality customer interactions by ensuring professionalism and empathy.
Collaborate with team members to address complex customer concerns.
Handle outbound calls as necessary to follow up with customers or provide updates.
Record and maintain customer information in the system for future reference.
Monitor and ensure compliance with company policies during customer interactions.
Work effectively in a call center environment to meet service level expectations.
Identify opportunities to enhance the customer experience and recommend improvements. Requirements - Previous experience in a call center or customer service role.
Proficiency in handling inbound and outbound calls professionally.
Strong skills in order entry and data accuracy.
Ability to communicate fluently in English and another language.
Familiarity with customer management systems and tools.
Excellent problem-solving skills and the ability to handle challenging situations.
Strong organizational skills and attention to detail.
Ability to work effectively in a team-oriented environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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