About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Program Warranty / Cost of Quality Staff Program Manager will lead critical initiatives related to Program Warranty performance and Total Cost of Quality improvement goals. As the single point of contact, this individual is responsible to ensure organizational alignment with Program Warranty performance across several cross-functional teams to deliver critical warranty KPIs. This individual will also align several stakeholders and Quality Cost Element owners to achieve overall Total Cost of Quality goals through rigorous process organization, execution, and communication.
Responsibilities
Oversee all Program Management aspects of Program (vehicle and accessories) Warranty and Total Cost of Quality performance
Program Warranty:
Serve as a key communication link between the Vehicle Program and cross-functional teams including Accounting, Service, and Field Reliability to deliver all Warranty related KPIs
Work hand in hand with Quality, Field Reliability and Service Operations to utilize field data to continually improve our products and reduce our warranty costs
Report monthly KPI details to leadership, including prioritized challenges and watch items
Support continuous improvement by contributing ideas in an open and always learning environment
Work closely with the Warranty Business Manager on audit prioritization, warranty policy development, and policy updates including program specific warranty guides, extended warranties, and certified pre-owned warranties
Support line of sight to vehicle performance after sales by proactively requesting and managing part requests for product and process teams
Monitor and improve warranty process KPI's and drive organizational awareness and delivery
Train, coach and develop, and inform our employees on how we can exceed expectations for overall warranty processes
Total Cost of Quality:
Serve as the primary point of contact for the delivery of Total Cost of Quality improvement initiatives across Design, Manufacturing, and Field Quality
Manage the day-to-day activities of the Total Cost of Quality program including Cost Element owner improvement plans, prioritized communications to leadership on significant improvements and degradation, and cleanly escalate critical challenges
Improve Total Cost of Quality analytics through translation of Cost Element owner data requirements to the Data Science team
Qualifications
Bachelor's in Engineering, Finance or Business or equivalent Degree, Masters Preferred
8-10 years' experience with demonstrated leadership in Quality and/or Warranty Management with strong Finance background
4 plus years' experience with program management and Cost of Quality programs
Knowledge of AIAG, APQP, VDA and related tools preferred
Computer and data entry skills - Google Workspace tools (Sheets, Slides, Docs, etc.), Jira, Confluence
Ability to manage multiple projects across varying geographic locations simultaneously
Willingness to work in a strong cross-functional environment
Comfortable working in a manufacturing / production environment
Travel 20%
Pay Disclosure
Salary Range for Michigan Based Applicants: $114,100 - $142,600 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at
[email protected] Data Privacy
Rivian may collect, use and... For full info follow application link.
Equal Opportnity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at
[email protected].
