Job Details

The Office Assistant serves as the primary point of contact for the Village of Parma. This role is responsible for providing exceptional customer service to residents and visitors while supporting the Village Clerk with essential administrative, financial, and clerical tasks. The ideal candidate is organized, professional, and capable of handling diverse responsibilities in a municipal office setting.

Key Responsibilities

• Reception & Customer Service: Act as the initial greeter for all visitors. Address resident inquiries and concerns at the counter and over the phone with consistency, patience, and courtesy.
• Communications: Manage multi-line telephone systems, provide information, route calls to appropriate departments, and respond to voicemails promptly.
• Financial Assistance: Serve as a cashier for in-person and mail-in payments. Provide accurate documentation for all transactions and assist the Clerk with Accounts Payable, Utility Billing, and Cash Receipting.
• Correspondence & Records: Compose, edit, and distribute professional memos, reports, and notices. Maintain an accurate and organized physical and digital filing system.
• Office Operations: Manage incoming/outgoing mail and operate standard office equipment (copiers, scanners, and computers).
• Collaboration: Maintain a proactive, collaborative relationship with the Clerk, Village Board, Village President, and DPW personnel to meet community objectives.
• Facility Stewardship: Assist with the general cleaning, organization, and upkeep of the Village Office to ensure a professional environment.