Job Description
Why Oracle NetSuite?
One word - transformation.
At Oracle NetSuite, we believe the cloud is here to stay and so do our 30,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile. Oracle NetSuite is transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud applications pioneer, today Oracle's NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
Transform your career at Oracle NetSuite
At Oracle NetSuite, we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill - we prefer action over inaction, we are tireless in our mission, and we pause only to celebrate our success. And we DO celebrate, because if you don't have fun along the way, then what's the point?
About the Role
NetSuite Customer Success (CS) is seeking an experienced Principal Consultant to join our Professional Services team focused on the Services industry within the Advertising, Media, Publishing & Services vertical . CS delivers ERP implementations and optimization engagements (using SuiteSuccess methodology) for customers across North America. This role is part of the NetSuite Customer Success - Professional Services organization and is responsible for leading end-to-end NetSuite implementations, phase upgrades, module deployments, and optimization/health check engagements that result in project-based, high-value deliverables.
As a Principal Consultant, you will operate independently with ownership for overall engagement outcomes, working closely with Project Managers and consulting teams to deliver high-quality, fit-for-purpose solutions. Soft skills and professional maturity are essential - you must be capable of navigating complex client situations and collaborating effectively across internal and external teams.
Responsibilities
Key Responsibilities
Lead and deliver NetSuite implementation and optimization engagements (SuiteSuccess and tailored deployments) for clients, ensuring quality, scope adherence, and customer satisfaction.
Gather, analyze, and validate customer business requirements and translate them into scalable NetSuite solutions and designs.
Architect and configure NetSuite solutions to meet customer business objectives, including complex workflows, automations, and integrations.
Define detailed functional requirements and collaborate with technical resources (internal or partners) to design and test integrations and advanced configurations.
Provide leadership and oversight to consultant team members, delegating tasks while owning the final solution delivery.
Establish strong rapport with customers, proactively managing expectations, scope, and resolution of challenges with professionalism.
Apply NetSuite implementation methodology, industry best practices, and internal processes to deliver consistent, repeatable outcomes.
Participate in project planning, solution scoping, effort estimation, and knowledge sharing across the Professional Services practice.
Contribute to continuous improvement initiatives and maintain up-to-date expertise in NetSuite capabilities and certifications.
Embraces AI-enabled ways of working; evaluates and safely adopts AI tools to improve delivery, documentation, and decision-making while strictly adhering to Oracle security and compliance guidelines.
Minimum Qualifications
Relevant Experience: 5+ years of professional experience relevant to Oracle NetSuite ERP implementations, including hands-on NetSuite ERP implementation experience (SuiteSuccess methodology highly preferred); domain exposure to Business Services, such as Consulting and ITVARs, preferred.
Consulting Experience: Prior experience in client-facing consulting roles where complex business problems are solved through software implementation.
Education: Undergraduate degree or equivalent professional experience in Business, Accounting, Finance, Information Systems, Engineering, or related field.
Certifications: NetSuite certifications (e.g., NS Administrator, ERP Consultant) preferred; commitment to pursuing relevant certifications is expected.
Communication Skills: Excellent verbal and written communication skills, with the ability to present and influence at both technical and executive levels.
Leadership & Collaboration: Strong leadership presence with the ability to collaborate effectively across diverse teams and manage customer expectations.
Excellent teamwork skills: works effectively as part of multiple, varied project teams and demonstrates genuine commitment to team success.
Soft Skills: Professional judgment, adaptability, and the ability to navigate challenging situations with clients and internal stakeholders.
Preferred Qualifications
Strong financial and accounting process knowledge. CPA a plus!
Knowledge of international taxation and localization a plus.
Proven track record leading medium to large ERP projects, including solution design, configuration, and delivery.
Implementation experience with Oracle NetSuite ERP as well as other Oracle NetSuite applications, and a solid understanding of integration, data migration, customization, and related ERP implementation principles; SuiteScript/SuiteTalk/REST and middleware/iPaaS experience a plus.
Experience mentoring or coaching junior consultants within delivery engagements.
Ability to travel as needed.
What You'll Get
Opportunity to work remotely while partnering with a dynamic, collaborative NetSuite Professional Services team.
Engagements across diverse customers with varied business challenges and digital transformation goals.
Professional growth driven by real-world problem solving and continuous learning in premier cloud ERP solutions.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $71,200 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacati
