Job Description Summary
The Sr Staff Business Operations Engineer leads day-to-day operational execution for the Hosting Service Governance team, driving customer adoption and high-quality delivery across a broad project portfolio. This role ensures the team has the facilities, tools, resources, and skills to meet commitments while maintaining strong governance, metrics, and continuous improvement. The position is deliberately fluid and customer-driven, working closely with partner teams to pivot services and service models in response to evolving needs from key customers.
Job Description
Roles and Responsibilities
Key Responsibilities
Own the roadmap and lifecycle for technology service items; define ROI for enhancements; align services to STS CMMI standards and manage the full CMMI lifecycle.
Keep governance structures flexible to enable rapid service pivots based on customer priorities.
Serve as liaison to DT ServiceNow on standards, guidelines, and best practices.
Lead Hosting service roadmap and lifecycle within ServiceNow
Track delivery across multiple concurrent projects; remove impediments; ensure capacity, tooling, and skills are in place.
Drive adherence to SLAs/OLAs and operational KPIs; evolve processes, dashboards, and rhythms to improve Safety, Quality, Delivery, and Cost.
Partner with partner teams and service owners to align priorities and manage risk.
Facilitate service enhancements and flexible consumption models that enable partner teams to respond quickly to changing customer demand.
Help shape and support the operating model for Hosting services.
Develop options in how services are delivered and consumed (e.g., tiers, on-demand capacity) to better match financial and customer objectives
Support Finance and operational teams within Hosting in delivering customer value
Champion a passion for customer success. Promote the daily focus on customer outcomes as a differentiator
Collaborate with various stakeholders, influencing decisions to align to customer goals
Use deep expertise and experience in Operations, Applications, Client Services, and Service Management to manage multiple concurrent projects forming a program strategy
Ability to lead day-to-day IT operation issues, drive support team to resolution. Be focal person to support our customers' needs
Beyond driving day-to-day operational tempos and rigor - has responsibility to coordinate activities for strategic business rhythms including Growth Play Book: long term strategic plan; Session II & Op Planning
Provide leadership in analyzing impacts/ leverage new technology frameworks like Cloud, Automation, Machine learning, analytics etc., industry trends/changes to establish the appropriate options
Drive changes to organization strategy, operational processes & frameworks line with overall business goals
Development, simplification and control of processes and procedures to ensure effective compliance to organizational policies and goals
Leadership and mentoring of IT program managers, business partners and vendors to establish a sustainable and effective operating framework
Manage any IT vendors and coordinate with the global team on standards, initiatives and customer escalations
Develop and track comprehensive project plans, perform risk mitigation, issue resolution and manage execution coordinating with GE program, support, architecture, implementation teams and other third-party providers
Ensure conformance to all applicable GE standards policies and guidelines
Operational reporting/communication, reviews/formulation of corrective actions working directly with stakeholders
Leverage your domain expertise; you are expected to further the knowledge and improve productivity of your colleagues with activities such as creating learning content, giving presentations, and supporting a continuous learning culture
Use disciplined approaches to monitor team progress via effective information dashboards for program velocity, burn-up, defect tracking, quality and compliance
Ensure that expectations are met and ensure high customer satisfaction levels through established performance metrics
Education Qualification
For roles outside USA:
Bachelor's degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience
Minimum 5 years of professional experience in Hosting Services
Note: Military experience is equivalent to professional experience
Qualifications for Candidates in UK:
- Must have significant experience in Digital Technology Hosting Services
Eligibility Requirement:
- -Legal authorization to work in the U.S. or UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Desired Characteristics
Technical Expertise
Lean / Agile experience
Business Acumen
Leadership
Coach and mentor team members
Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
Deliver tasks on-time with alignment to team goals. Can identify and raise issues, risks and benefits
Participate in change initiatives by implementing new directions and providing appropriate information and feedback
Personal Attributes:
Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
Open-minded to new perspectives or ideas. Consider different or unusual solutions when appropriate
Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Additional Information
GE Aerospace offers a great work env
