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About Michigan Virtual

?REQUIRED EDUCATION

Bachelor’s degree and relevant experience in education, technology, project management, or related fields, or equivalent combination of education and experience.

REQUIRED EXPERIENCE

Specialist I (Minimum Requirements)

0 - 2 years demonstrated experience supporting operational processes, systems, workflows, or projects in a complex organizational environment.
Experience using project or task management software to coordinate work, track progress, and support team workflows.
Experience managing and organizing large volumes of digital files, shared resources, or system-based documentation.
Experience gathering requirements, maintaining documentation, or supporting process improvement initiatives.
Experience managing multiple priorities, adapt to changing conditions, and bring work to completion.
Demonstrated ability to use AI-powered tools to support content creation, organization, and workflow efficiency.

Specialist II (Minimum Requirements)

3 - 5 years demonstrated experience supporting operational processes, systems, workflows, or projects in a complex organizational environment.
Demonstrated proficiency using project or task management software to coordinate work, track progress, and support team workflows.
Demonstrated proficiency managing and organizing large volumes of digital files, shared resources, or system-based documentation.
Demonstrated proficiency gathering requirements, maintaining documentation, or supporting process improvement initiatives.
Demonstrated proficiency to manage multiple priorities, adapt to changing conditions, and bring work to completion.
Demonstrated ability to use AI-powered tools to support content creation, organization, and workflow efficiency.
Demonstrated leadership skills sufficient to mentor others in the above tasks.

De elopment Operations Specialist

Job Code Number

361610913

Job Description

Love making complex systems run smoothly? The Development Operations Specialist is the operational backbone of Instructional Product Development, bringing clarity, consistency, and quality to workflows, tools, and processes. If you enjoy creating order, supporting teams, and using tools (including AI) to work smarter, this role is worth a look!

Watch this short video clip to learn more about the position.

About this Role: The Development Operations Specialist supports the efficient, consistent, and high-quality execution of operational processes within the Instructional Product Development (iPD) department. Working closely with the Process and Operations team, including project managers, this role supports systems, workflows, documentation, and quality processes that enable teams to work effectively across tools and platforms.

The Development Operations Specialist serves as a key operational and systems support resource, helping to maintain stability, clarity, and continuity across processes while supporting ongoing improvement efforts. This position requires strong systems thinking, attention to detail, and the ability to work independently.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Support and maintain operational processes, workflows, and documentation for the Instructional Product Development department.
Support the department by maintaining systems, tools, documentation, and reporting that enable effective project execution.
Support internal and external quality assurance and audit processes, including documentation, scheduling, and coordination.
Establish and maintain consistent organizational structures for shared files, templates, documentation, and resources.
Support the administration and ongoing maintenance of departmental tools and platforms, including access, configuration, and system organization.
Leverage AI tools, where appropriate, to enhance efficiency and creativity in daily workflows, while exercising professional judgment to ensure accuracy, ethics, and data privacy.
Assist with data collection, validation, reporting, and dashboard maintenance to support operational visibility and decision-making.
Coordinate recurring workflows and cross-team processes, ensuring timelines, dependencies, and deliverables are met.
Investigate and support resolution of system, workflow, or process-related issues in collaboration with internal teams.
Create and maintain internal documentation, job aids, and process guidance to support continuity and reduce reliance on institutional knowledge.
Support onboarding and training for team members by ensuring access to tools and documentation and providing process guidance as needed.
Participate in departmental and organizational meetings and professional learning activities as required.

Additional Requirements

?REQUIRED EDUCATION

Bachelor’s degree and relevant experience in education, technology, project management, or related fields, or equivalent combination of education and experience.

REQUIRED EXPERIENCE

Specialist I (Minimum Requirements)

0 - 2 years demonstrated experience supporting operational processes, systems, workflows, or projects in a complex organizational environment.
Experience using project or task management software to coordinate work, track progress, and support team workflows.
Experience managing and organizing large volumes of digital files, shared resources, or system-based documentation.
Experience gathering requirements, maintaining documentation, or supporting process improvement initiatives.
Experience managing multiple priorities, adapt to changing conditions, and bring work to completion.
Demonstrated ability to use AI-powered tools to support content creation, organization, and workflow efficiency.

Specialist II (Minimum Requirements)

3 - 5 years demonstrated experience supporting operational processes, systems, workflows, or projects in a complex organizational environment.
Demonstrated proficiency using project or task management software to coordinate work, track progress, and support team workflows.
Demonstrated proficiency managing and organizing large volumes of digital files, shared resources, or system-based documentation.
Demonstrated proficiency gathering requirements, maintaining documentation, or supporting process improvement initiatives.
Demonstrated proficiency to manage multiple priorities, adapt to changing conditions, and bring work to completion.
Demonstrated ability to use AI-powered tools to support content creation, organization, and workflow efficiency.
Demonstrated leadership skills sufficient to mentor others in the above tasks.

Organization Profile

Employer Name:

Michigan Virtual

Address:

920 Municipal Way

Address Line 2:

City:

Lansing

State/Province/Region:

Zip/Postal Code:

48917

Description:

At Michigan Virtual, we believe that we have a responsibility to innovate K-12 learning by designing systems that are more flexible and more equitable to meet the needs of all students, no matter their situation. Our mission is to Advance both learning and teaching through research, practice, and partnerships. We employe over 400 full- and part-time teachers, professionals, and support staff who like to have fun at work and are committed to making a difference in the world. Our people-first culture where we strive everyday to recognize, respect and value each other. When you join our team, you do work on a daily basis that makes a difference for students, educators, and families in the State of Michigan. It's a privilege we take seriously. Our Values are Put Learners First, Act with Integrity, Embrace Diversity, Equity, and Inclusion, Pursue Excellence, Create Awesome Experiences, and Incite Curiosity.

Job Summary

Organization

Michigan Virtual View Profile

Employer Website

Location

Lansing, Michigan 48917

Job Code Number

361610913

Positions Available

Expiration Date

3/8/2026

O*NET Code

13-1199.00

O*NET Occupation

Business Operations Specialists, All Other

Education Level

Bachelors Degree

Job Characteristics

Full-time

Pay Range

Salary: $50K to $70K

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De elopment Operations Specialist

Organization Profile

Job Summary

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