Job Details

• Support platelet donor engagement strategy to grow donor base, increase frequency, and recruit new donors.
• Collect and assist with data analysis to determine departmental needs and strategy to achieve budgeted platelet collection goals.
• Prepare, assemble, and send daily reports that are essential to driving collections strategy and decision making for cross-functional audiences.
• Collaborate with IT and MIO to improve reporting, including automation, when possible.
• Under direction of the PPM, create platelet donor communications and execute campaigns.
• As needed, attend team huddles and/or communicate strategy to increase collections and ensure clear communications across teams.
• Aid in analyzing, forecasting, and modeling daily apheresis appointment needs.
• Collaborate with cross-functional teams, to review and/or adjust engagement plan and ad hoc activities in response to changing inventory and customer demand.
• Assist PPM in execution and fulfillment of the platelet donor frequency program and monitor to ensure effectiveness.
• Offer recommendations for the development and improvement of departmental procedures.
• Performs other duties as assigned
• Complies with all policies and standards

Education

• HS Diploma or equivalent required
• Associate's Degree in marketing, business or related field preferred
• Two (2) years post-education work experience preferred
• Must be computer literate and able to utilize the necessary software and hardware to perform the functions of the job and access company communications required

Knowledge, Skills and Abilities

• Ability to communicate effectively with co-workers, management, vendors, and donors with excellent listening and strong written communication skills. required
• Highly developed organizational skills and attention to detail with the ability to work independently. required
• Ability to multi-task in a fast paced, dynamic environment. required
• Self-starter with effective problem solving and decision-making skills. required
• Bias for action with ability to manage multiple priorities concurrently. required
• Demonstrated ability to manage deadlines and achieve desired metrics. required
• Excellent computer skills, particularly with spreadsheet (Excel) and presentation (PowerPoint) software required
• Ability to quickly learn and adapt to new technologies. required

Tools and Technology

• Personal Computer (desktop, laptop, tablet) required
• General office equipment (computer, printer, copy machine) required
• Microsoft Suite (Word, Excel, PowerPoint) required