Job Title: Field Service EngineerJob Description
The Field Service Engineer will be responsible for servicing all machines sold, including runoff, installation, training, warranty support, and post-warranty assistance both domestically and internationally. This role involves machine installation, geometric alignment, software updates, retrofits, troubleshooting, and repairs, with frequent customer interaction and project management for large-scale installations.
Responsibilities
Install and accept machines, provide customer training, perform repairs, maintenance, and geometric alignment.
Update software and retrofit Modul gear hobbing and deburring machines.
Interpret error messages and systematically troubleshoot and repair issues.
Provide customer support via phone, email, and remote online communication to machine PC.
Manage projects for large-scale automotive installations.
Identify spare parts through troubleshooting and inspection.
Collaborate in projects and offer technical support to the sales department.
Travel to customer sites to troubleshoot and resolve complex technical problems.
Meet physical demands including bending, climbing, lifting, pushing, and pulling.
Essential Skills
Training as a machine tool assembler and/or CNC Control Technician.
Knowledge of feed/speed rates, spindle speed, and machine parameters.
Ability to read mechanical, pneumatic, electrical, and hydraulic prints.
Understanding of various control systems (Siemens 840D and Fanuc).
Ability to work systematically and independently.
Strong communication and organizational skills.
Additional Skills & Qualifications
Industry-related experience or equivalent preferred.
Associates degree in mechanical or electrical field preferred.
Trade school or vocational training desired.
Work Environment
This is a remote position requiring significant travel, ranging from 50-100% within North America and occasional trips to Europe. The role offers the opportunity to work with advanced gear manufacturing technology and collaborate with a leading organization in precision tooling and machine solutions. A valid passport is required. The position includes a daily tax-free per diem, phone allowance, and vehicle allowance, with potential for a company vehicle in the future depending on assignment needs.
Job Type & Location
This is a Permanent position based out of Farmington Hills, MI.
Pay and Benefits
The pay range for this position is $80000.00 - $85000.00/yr.
Eligibility Full-time employees working 30+ hours per week are eligible. Coverage begins the first day of the month following 30 days of employment. Enrollment must occur within 30 days of eligibility or during Open Enrollment unless there's a qualified status change. Medical, Dental & Vision Comprehensive health coverage options for employees and eligible dependents. Dependents include: Legal spouse Children (biological, adopted, or under legal guardianship) up to age 26, regardless of tax dependency or student status. Life & Disability Insurance: Basic and optional life insurance available. Voluntary accident and critical illness insurance for employees and dependents (coverage for children until age 26) Additional Benefits: Domestic and international travel reimbursement processes for roles requiring travel. Employees must be able to book travel arrangements independently (flights, hotels) and submit for reimbursement. Important Notes: The benefit guide is a summary; official plan documents govern in case of discrepancies. Star SU reserves the right to amend or discontinue programs without prior notice.
Workplace Type
This is a fully onsite position in Farmington Hills,MI.
Application Deadline
This position is anticipated to close on Feb 20, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.
