Holiday Inn Express & Suites in Gaylord is operated by Amerilodge Group. A rapidly growing hospitality company with hotels throughout Michigan, Indiana, and Ohio. Above all else, we believe in putting our clients and our associates first. People helping people. That is what life is about and we show that through our ethical business practices. We have created a synergistic relationship between corporations and communities. Our experience, combined with our affiliations, have made us one of the fastest growing companies in our industry. We work hard and play hard too, and provide frequent opportunities for training and group outings to network with staff throughout the portfolio. Our CEO has created an "extended family" culture throughout the company that supports this. The ideal candidate will embrace this culture.
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day
Every day is different, but you will mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging rewards members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What we need from you
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Problem-solving skills that can turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
- Customer service experience
- Knowledge of hotel operations, offers and the local area
What you can expect from us
We provide a completive salary that rewards hard workers. However, we are not just a job but provide a strong team culture that counts on each other & our community. Our benefits include employee assistance program, paid time off (for full time employees) discounts on hotel rooms and community volunteer opportunities.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!
